[ManageEngine] servicedesk plus won the 2022 safety model engineering data safety award

from 《 Network security and informatization 》 Magazines and IT Jointly sponsored by the operation and maintenance network 2022 CIO The information security summit forum was successfully held online . Zhuohao ManageEngine ServiceDesk Plus Enterprises IT Service management solutions won 2022 Safety Model Engineering Data Safety Award .

At present , Digitization 、 Networking 、 Intelligence has become an important feature of the development of the digital economy era . meanwhile , Network security is also becoming systematic 、 Normalization 、 Move forward in the direction of actual combat , Network security construction is changing from product driven to service driven .

ServiceDesk Plus What are the highlights ？

ServiceDesk Plus Enterprise data security management platform , Standardize the operation and maintenance system and complete the service level management objectives . By continuously quantifying the hospital IT Support the number of O & M orders of the team , To reflect the actual service quality and technical personnel 、 The contribution value of the team .ServiceDesk Plus It can be carried out from the perspective of enterprise business process IT Problem management , Can greatly reduce IT Total cost of ownership of the system , Use limited resources , Provide more effective services .

Use ServiceDesk Plus, Plus the appropriate system , Can be continuously enhanced IT Department skills , Improve department productivity . Further promote the company's business development . Its event management process , It can speed up the speed and rate of problem solving . Active problem management can give early warning before problems appear , Avoid major accidents . Change management , Better control of changes , Reduce the risk of change .

With ServiceDesk Plus. It can ensure that the problem can be solved quickly after the accident , Reduce IT Time to failure of infrastructure , Reduce the business losses of the company . Through effective IT Service management , Make sure IT The system can effectively support the core business of the enterprise , It can bring better quality benefits to enterprises .
ServiceDesk Plus Asset management 、 Contract management and procurement management , It can help users fully control the company's assets , Effectively control the procurement process , Aim at what you want 、 Transparent and controllable , So as to save a lot of procurement costs for the company .

ServiceDesk Plus What are the customer benefits ？

• Success improves FCR Success rate of , It can effectively reduce the circulation cost of repeated consultation event orders and invalid work orders , Improve user satisfaction and use experience
• Training in terms of business interruption and revenue IT The team , Reinforce awareness of the risks of violating service levels
• It realizes the satisfaction optimization of the real experience of hospital end users accessing the system