Remote solution of two cases of non working keyboard and chrome on win10 (by quqi99)

author ： Zhang hua Published in ：2022-06-10
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Two cases were solved remotely windows problem , Make a note of ． Yesterday, my daughter-in-law called to say that her colleague's computer keyboard could not be used, but the mouse could be used , I seldom use it windows System , I can only try to help her solve it remotely ．

• She said her keyboard was round , Oh , That is PS2 keyboard , So old , My first reaction is whether I will be antique or new win10 incompatibility ． So I asked her to change usb Try the keyboard
• She said usb The keyboard doesn't work either , You can't change the Bluetooth keyboard
• So I asked her to restart the machine , She rebooted several times , I can't say it
• So yesterday at noon , I brought one ubuntu Enable disk , I want to go over and make sure that it is win10 The problem of , Or the problem of computer hardware ． When she got to her office , I haven't started anything yet , The keyboard will be fine ． I told her it might be PS2 The problem with antique keyboards , Ask her colleague to change USB Continue using the keyboard ．
• today , She called again and said ,USB The same problem happened to the keyboard
• therefore , Search Microsoft official , Find out ：　https://answers.microsoft.com/zh-hans/windows/forum/all/win10%E7%B3%BB%E7%BB%9F%E6%AF%8F%E6%AC%A1%E5%BC%80/cfd83767-04c4-4e2d-b74b-66f80f21ead3
• Ask her to open as an administrator cmd The problem is solved by running the following command , period , Because the keyboard doesn't work, you can't input characters , Ask her to make a wechat mouse copy , But there is no keyboard to press enter after pasting , Ask her to use the on-screen keyboard of the computer ．

reg add HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318} /v UpperFilters /t reg_multi_sz /d kbdclass /f

So the problem was solved ． Last month, , She also called to ask another question , say chrome Unexplained flash back , I want to change my browser , She said she changed edge The problem remains , I said, edge The kernel used is also chrome kernel , Maybe you should change firefox browser , As a result, the problem was solved ． As for why chrome It's not known if he will retreat , her win10 The system is updated to the latest version ,chrome It's also the latest version , but windows No comparison linux It's easy to get chrome Of core dump So let's analyze that ． I am right. windows I don't know how to get it core dump, First ask her to use firefox As workaround 了 ．