What are the advantages of intelligent chat robots? Senior independent station sellers tell you!

（ One ） Advantages of intelligent chat robot

1. Strengthen interpersonal interaction

The best use of artificial intelligence is not to replace human-computer interaction , But to enhance human-computer interaction , Reduce friction in the customer experience . for example , If it exists, it can be through AI Respond to technical questions such as resetting passwords as directed , Can make good use of resources . however , Enterprises need to be careful not to disappoint customers by eliminating human feelings .

2. Measuring customer waiting time

AI Now you can measure the customer's waiting time . This is especially important in the service industry , For example, restaurants , Queue time （ Or tachycardia ） Will have a huge impact on revenue . historically , Poor services make it difficult to track extensibly . With the help of computer vision AI, You can gather actionable insights about each interaction , And use this transparency to improve your customer service .

3. Capture large amounts of data

Organizations must be clear about AI “ For whom ”. In the field of health care , Human computer interaction is critical to providing patient care , And artificial intelligence is most suitable for doctors . for example , A common complaint is the amount of data required to meet quality indicators and risk coding .AI You can use its mining and recognition capabilities to capture data from workflows , Give doctors more time to take care of patients .

4. Suggested agency action

With the help of AI , Agents can interact more effectively with customers . A technology company uses tickets and remedies history 、 Interaction, etc. build a recommendation system , Take the initiative to suggest the agent's next action . With this solution , It has a data lake for different types of data 、 Multiple NLP Pipeline and a business diagram ,NPS Improved rating , The solution time is shortened .

5. Use speech analysis

One of the most interesting ways to use AI in customer service is speech analysis . This is a very hot area , Major cloud computing participants （ Microsoft 、AWS、 Google ） investment . Voice analysis gives management insight into which calls are more effective , Which? CSR It's the best , And what training and operational changes can make customer service more successful .

6. Enhanced customization options

Use AI Apply personalization in communications . An organization can put AI The generated content is implemented in communication with customers . You want to pass Homer Simpson Is your voice supported ？ AI can manage it in a second . For enterprises competing in the creative field , This may be a winning strategy . Another example is through the use of customer characteristics 、 Like or prefer to personalize shopping .

7. Send messages to customers on time  

Our customer engagement platform is built on what we call Sherpa Exclusive to AI On the engine . The engine uses behavior data from customers to automatically determine the right message variants and the right time and best channel to send them to customers . It observes the performance of different customer information , And then suggest to the brand marketer which message to send to the customer in real time .

8. Determine the root cause of the problem

The insights generated by AI can help companies determine the root cause of the problem , This helps to make decisions and take concrete actions , Such as customer loss .AI It can also help you understand customers' emotional and cognitive reactions in real time , To better enable the measurement program .

9. And CRM System integration

Artificial intelligence can work with CRM System integration , To seamlessly automate tasks , Save valuable time per customer support interaction . Combined with chat robot and voice to text function , AI supports the search function , Guide the agent to find the information needed to solve the customer query , First contact solutions to improve customer experience and voice interaction .

10. Manage a large number of queries

Many organizations have found that robots can be an effective way to manage a large number of customer queries . Although these settings are effective 、 Testing and learning accuracy may take some time , But if you find that your team is struggling and lagging behind in responding to queries , I suggest you start this process . as time goes on , The efficient use of robots can also significantly save costs .

（ Two ） How to own your own intelligent chat robot ？

SaleSmartly Specially for independent station users to create a dedicated chat robot , After registration, you can experience it for free , The long-term free version helps the independent station start-up team to grow rapidly .

1. To register first （ Independent station sellers can also log in quickly through independent stations ）

2. After go in , stay “ automation ” Create a new process

SaleSmartly Yes 10 Multiple triggers and multiple “ Conditions ”、“ action ” Robots that can help you configure various scenes .

You can also use the recommended template , Build your chat robot easily and quickly .

please remember ！ Never wait for your customers , Never let your customers have no answers ！

SaleSmartly Official registration link ：https://www.salesmartly.com/?source=CSDN-ZNLT629