Amazing tips for using live chat to drive business sales

key word ：Live Chat、 Independent station operation

Real time chat is very suitable for communication , But it's not just answering customers' questions all day —— Through the right strategy , It can be a fine tuned income generating machine . 

Here are some real-time chat strategies to improve the conversion rate .

1. Provide... When the customer needs it  

This is the highlight of real-time chat . Customers can enter their questions in the chat box , And get the answer from you in a few seconds , Right in front of them . 

One way to differentiate yourself from your competitors is to demonstrate your availability . 

I mean, not just during working hours , It also includes evenings and weekends . 

Most live chat is only available during office hours . 

however , If your business is Online Shop, You should know this ： E-commerce peak time evening 8 Point to 9 Between points .

Research on when people shop online Find out , E-commerce conversion rate on Monday night 8 From o'clock to night 9 Point to peak , Then Sunday night 7 From o'clock to night 8 spot .

What does that mean? ？

This means that your live chat must be available when your prospect is shopping , This could be at any time of the day . If your customers are distributed all over the world , This is especially important . 

2. Collect customer insights through real-time chat

You can use live chat to gather insights about your customers . How satisfied or dissatisfied they are with your customer service ？ Have you helped them solve their problems ？ Is there anything you can do better ？ Chat can reveal a lot about your customer satisfaction and service quality . 

Real time chat is also a good opportunity to find customer pain points . for example , If people keep asking about the mode of transportation , It may be because your product description is not clear . 

SaleSmartly Integrated Messenger、WhatsApp、Instagram、Line、Telegram、Email And other multi-channel chat management plug-ins , It can help sellers reach overseas consumers in an all-round way ; Support at the same time 100+ Real time language translation , So that sellers and overseas consumers can have barrier free communication .

3. Continue the chat conversation after the online chat  

You already know that live chat is an excellent lead generation and qualification tool . therefore , Don't waste your chance to do some follow-up after ending a live chat session . 

The relationship between you and your customers is just beginning . 

When following up , Keep the following points in mind ：

1. Let potential customers know who you are and what you contact them about . 
2. Refer to your previous conversation . This will help your customers easily identify you and build trust with them . 
3. Let them know that you will inform them of the special offer in time , If they have any other questions , They can email 、 Contact you by telephone or any other means . 

SaleSmartly Instant chat also provides the ability to build a chat robot , Improve customer response efficiency , Increase collaboration between teams . Through automated process services , Help improve customer service efficiency . At the same time, it supports mobile end applet , Reply to customer inquiries from all channels anytime, anywhere .

Real time chat is a great tool , It can help you narrow the gap in your journey from window shoppers to new customers .​​​​​​​

If you don't know how to start , Please register a SaleSmartly Account and create your first live chat .