Live800: there is nothing trivial about customer service. Don't let service destroy the reputation of the enterprise

Thousands of feet of levees burst with the holes of ants , Hundreds of feet of room burned with the smoke of the gap , Don't let service destroy the reputation of the enterprise .

Customer complaints are common to enterprises , Some have opinions because the product design does not meet expectations , Some visited and complained because they were not satisfactory in the subsequent service experience , Whatever the reason , Enterprises should be cautious .

Customer service is the link between enterprises and customers , It is also the first person to deal with customer complaints directly , High quality service can calm the anger of customers , Even expand the customer base , Develop loyal customers ; conversely , It will appear “ Catch up ” The situation of , More serious cases may even lead to a public relations crisis , Make it difficult for enterprises .

In the new media environment , Any mistakes and mistakes are easy to be infinitely amplified and cause viral transmission . A good enterprise , We should not only understand the way of products , We should also know how to deal with consumers . Customer service is nothing small , Once vague, deal with , The collapse of the public opinion image of the enterprise will eventually directly endanger the real income and long-term development . And we, who have been deeply involved in the online customer service industry for 19 years , Accumulated rich industry experience , I have some experience in improving customer service .

All round monitoring , Don't miss management details

Multi dimensional customer service quality monitoring process design , Managers can monitor the ongoing dialogue between customer service and visitors in real time , It was found that the customer service reply was inaccurate , They can join the dialogue in time for intervention and control , Effectively guarantee online service quality .

besides , We provide real-time monitoring Kanban , Monitor all service channels 、 visitor 、 Customer service 、 Real time data of dialogue , Provide managers with effective data basis for global control and work coordination . Monitor internal collaboration in the process 、 Dialogue service 、 Message service and other functions , It can quickly improve the service level and business skills of customer service .

System early warning monitoring , Reduce service risks

We provide rich real-time warning strategies , Sensitive words 、 Customer service response timeout 、 Visitor complaints 、VIP Show 、 The visitor window closes 、 Line up visitors 、 Send conversation 、 Super long dialogue monitoring and other comprehensive early warning means , Can avoid potential service risks .

Resume the conversation , Improve service level

We can help customer service check the closed visitor conversations in real time , Review all conversations with visitors , Let the customer service analyze the dialogue effect in time , Check and summarize the existing problems , Make a dialogue summary , Help customer service continuously refine service experience , Every self-improvement is the upgrade of the next service .

At the same time, connect with the enterprise order system , Customer service does not need to switch the system to pass Live800 You can query the order details and the associated dialog records , It is convenient for customer service to optimize their own script through a large number of high-quality dialogues , Constantly improve dialogue skills , Promote the improvement of satisfaction .

Word of mouth fell , No matter how awesome PR is, it can't be saved . Improving customer service requires enterprises to make real changes , Choosing online customer service system is a good start .