In the post epidemic era, how can enterprise CIOs improve enterprise production efficiency through distance

The digital revolution is deepening , The diversification of remote collaboration in the office scene continues to accelerate .

More and more enterprises are adopting remote desktop tools , Implementation includes working from home 、 Flexible working methods in different places such as office work . data display , At present, the utilization rate of remote desktop technology in the world has decreased from 39% Has increased to 62% above .

The North American remote desktop market is growing rapidly （ source ：Fortune Business Insights）

Remote desktop refers to the transmission of pictures and operation signaling through the network , Allow users to perform real-time desktop operations and access programs on a remote device 、 file . Its essence is to “ people ” Centered 、 With “ things ” For the bond , Network security 、 System security 、 Management security as the base , A new way of working to meet multiple business needs through connectivity technology .

Focus on enterprise business scenarios ,ToDesk The enterprise edition takes into account employee efficiency and enterprise safety , Provide efficient services to business organizations 、 Secure remote desktop solutions . Let's combine the specific scenarios , Take you through this enterprise Remote Desktop Guide .

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Why more and more enterprises choose remote desktop ？‍‍‍‍

Remote desktop technology is regarded as an important part of enterprise digital transformation , Enterprises CIO And IT Managers believe that remote desktop software can improve productivity and simplify business processes . For small and medium-sized enterprises , Using remote desktop can effectively save operating costs , So as to focus more on market growth .

1. Remote desktop boosts the benefits for enterprises , It is an important reason for enterprises to choose remote desktop

According to including Gallup 、 Harvard University, 、 Global workplace analysis （Global Workplace Analytics）、 Stanford University and other world-renowned institutions , Make full use of remote desktop at least in the following 5 Improve the income of enterprises in three aspects ：

• Productivity ： Remote productivity is on average higher than in the office 35% to 40%. Employees avoid high-intensity commuting , It saves a lot of work energy and time , It is conducive to better work , Improve work efficiency .
• performance ： Office is not limited to location , Employees have more initiative , Work quality problems are thus reduced 40%.
• Concentration ： Increased productivity 、 Better performance , Employees are more focused , Thus absenteeism is reduced 41%.
• Employee retention ：54% 's employees said , More willing to accept flexible work ; If labor and management reach an agreement on the distance , The loss will be reduced by about 12%.
• profits ： On average, each flexible employee can save 1.1 $million cost , The profit margin improved 21%. The main cost savings come from the reduction of work stations 、 A reduction in property rents 、 Reduction in travel .

2. Use remote desktop to promote IT Service quality 、 Reduce the risk of business disruption

IT O & M pursues fast response 、 high efficiency 、 Low cost . With the continuous reform of enterprise organizational structure and management mode 、IT The service attribute of the Department has been continuously strengthened , How to respond to employees' computer problems faster 、 Carry out operation and maintenance work in a more forward-looking manner 、 Ensure the operation of the business system more reliably , And reducing costs and increasing business value IT Long term goals and challenges of the Department .

Use remote desktop to provide remote services without personal presence IT Support , So as to improve IT Team work efficiency and service quality . Remote desktop also supports IT Support personnel contact users in real time , Users can provide feedback and suggestions when problems occur , To improve the user experience .

3. With remote desktop , Enterprises can carry out interaction mode innovation and mobile transformation in various business links

The epidemic situation catalyzes the outbreak of demand , Remote desktop has become a long-term solution for enterprises to deal with remote work , Remote desktop is also available from IT Operation and maintenance gradually moves towards other business scenarios —— Telecommuting 、 Unattended equipment operation and maintenance 、 Technical support, etc .

Remote desktop is displayed and operated on the client , The accessed end is used for storage and operation , Make portable equipment break through the limitation of computing power , True realization “ Where people go , Where does productivity follow ”.

For example, engineers need to modify complex design drawings or models during business trips , You can use a thin and light laptop to remotely access the desktop workstation in the office , Complete the work smoothly with the help of the computing power of the workstation . Without affecting productivity and presence , It improves the flexibility and timeliness of work .

In addition to achieving flexible office , Remote desktop can also deepen collaboration , Inspire team creativity . Access a desktop by multiple people , Teams can implement multi person collaboration on any application , Let each step of the discussion be combined with the operation , Accelerate the implementation of ideas and iteration of schemes .

How can remote desktop enable businesses in various scenarios ？

1. Remote office scenario ： Work remotely from an office computer

On the premise of low delay , Remote desktop needs to make remote office reach the same core hardware level as on-site office , Let employees freely arrange their working hours and complete their work with high quality .

adopt ToDesk Enterprise Edition , Employees display and operate on the employee side , Complete the calculation on the company mainframe , No need to carry desktop hardware equipment , Flexible arrangement of working time and place , Fearless of epidemics and emergencies .

ToDesk Enterprise Edition is for enterprise remote office ：

√ Call the computing resources of the company's workstations or servers anytime, anywhere , 24x7 productivity

√ Company documents are not separated from company equipment , Data security without leakage , Employees are free from the trouble of copying large files

Applicable people ： All the people , Especially for high-performance workers who use desktops and servers

2. Technical support scenarios ： Temporarily connect the customer's computer for problem diagnosis or troubleshooting

In the software 、SaaS During the after-sales process of the product , The customer's problems were not explained clearly on the phone 、 can't explain clearly ; Sending an after-sales engineer to solve the problem will cause the customer to wait 、 Long time business interruption , Finally, it leads to the decline of service satisfaction , Add difficulty to the subsequent renewal and sales increase .

To solve technical support difficulties , The after-sales engineer can pass ToDesk Directly enter the remote control equipment operation interface , Diagnose system performance , Shared resources, environment variables, etc , Quickly troubleshoot .

This minimizes downtime , Ensure the continuous and normal operation of the client . It is more accurate, faster and more satisfied to solve the user's questions , Long term cooperation , At the same time, it can truly feel the plight of users , Help enterprises improve their service level 、 Optimize the product .

ToDesk Enterprise Edition for technical support ：

√ Support on call , The customer reduces the worry of waiting , The enterprise improves the human efficiency of the team

√ See what the customer sees , It makes up for the information loss of telephone customer service , Communication is more accurate and efficient

Applicable people ： pre-sale / After sales engineer 、 Customer success 、 Implementation and customer service personnel

3. Unattended equipment operation and maintenance scenario ： Remote monitoring of a large number of unattended equipment 、 upgrade 、 Commissioning and troubleshooting

With remote desktop ,IT The Department can carry out efficient unattended operation and maintenance of the server and workstation rooms .

ToDesk The enterprise edition provides a complete account system and security audit system , The initiator of each visit can be recorded in detail 、 Access object 、 Starting time 、 End time 、 File transfer behavior , And the whole process of operation can be encrypted and recorded .

Under the premise of controllable behavior , The administrator can perform remote maintenance and software update on the equipment in the computer room .

ToDesk The enterprise version is for unattended operation and maintenance ：

√ Remote solution of software problems , No need to go to the site , Save travel costs

√ Batch management of hardware assets and software versions , Improve operation and maintenance efficiency

Applicable scenario ： Unattended equipment is numerous and widely distributed （ Such as workshop industrial computer 、 Advertising screen 、 Vending machine 、 Environmental monitoring station, etc ）

4. company IT Management scenario ： Manage company computers and servers , And provide technical support for internal employees

Whether in the company headquarters , In a non local branch , Or in the process of telecommuting , Employees contact the administrator after encountering computer problems , The administrator can directly use ToDesk Enterprise remote access to employee computers , You can diagnose and troubleshoot software problems .

• For companies with mixed office systems , This remote support capability is a basic capability that must be possessed ;
• For companies that do not have telecommuting plans ,ToDesk It can also be used to improve IT Department management level , Significantly reduce the response time of problems , Let front-line employees not wait ,IT The team is not busy .

ToDesk The enterprise edition is for the company IT management ：

√ To achieve internal IT Cost reduction and efficiency increase of support and equipment management

√ company IT The Department assigns technical support account numbers to external suppliers , Take full control of the data link

Applicable scenario ： Multi branch medium and large enterprises 、 Enterprises that have higher requirements for information security

Based on enterprise business scenarios 、 The need for efficient remote ,ToDesk Enterprise Edition 1.0 Online . Enabling enterprise business scenarios , Check enterprise data security ,ToDesk Enterprise Edition 23 This safety function builds a safety fence for the enterprise .ToDesk The enterprise edition is more than just a connectivity tool , It is also a security guard guarding the entrance and exit of the enterprise digital space , Help social organizations 、 The realization of remote control by enterprises and individuals brings high convenience and efficiency , At the same time, it can resist all kinds of external and internal threats .

Todesk Enterprise Edition 1.0 Online , From now on , Enterprise users can log in to the official website to register in real time and enjoy a super long free trial experience immediately ：https://enterprise.todesk.com/v1?utm_source=press+releases&utm_medium=articles&utm_campaign=press+releases