E-commerce is popular, how to improve the store conversion rate?

key word ： E-commerce operation 、 E-commerce conversion rate 、 Chat plug in

One 、 Track and record what visitors do in your store

By tracking and recording every action shoppers take in your store , You can empower yourself to use real data to make informed business and website user experience decisions . The information you collect can be used to develop long-term strategies . and , In order to collect the correct data , You need to use the right tools . Trusted solutions ensure that your insights are valuable .

Google Analytics Can be in SaleSmartly For trace analysis

As Google Free open source platform , Analysis provides key information for online shop owners . Connect to your store , Help understand your customers . Use the machine learning function , Get fresh information about your customer behavior 、 Powerful insight , Achieve greater transparency of your data .

With GA, You can collect data in real time , Run free reports instantly , And work with the rest of your team , Interpret the results . This is the only thing that can provide such a powerful 、 A tool for accurate insight , Which users are likely to switch , Which pages cause the conversion , About the demographics of your audience , And where is the greatest revenue potential .

SaleSmartly It's a tool , Integrated Messenger、WhatsApp、Instagram、Line、Telegram、Email And other multi-channel chat management plug-ins , It can help sellers reach overseas consumers in an all-round way ; Support at the same time 100+ Real time language translation , So that sellers and overseas consumers can have barrier free communication . It lets you know your customers , And help you turn them into super targeted Facebook And email marketing campaigns . When you integrate the software with your store , Subdividing your contact list becomes an automated process .

Two 、 Hone your customer service strategy

Customer service is the lifeblood of your long-term transformation success . When customers feel that they can't rely on you to solve problems , They will leave , Never come back . therefore , Your customer service strategy is the most important in your relationship with shoppers .

In our latest e-commerce customer service industry report , We found that 61% 's store currently offers live chat . This is because it is an extremely effective communication channel between brands and shoppers .

therefore , Please find out what you can do with instant chat , And set your customer service operations to zero , Let shoppers love your brand .

3、 ... and 、 make the best of EDM Email marketing plan

E-mail marketing is a key part of online sales . and , Your email marketing should include more than just order confirmations and links to blog posts . contrary , If you want users to go all the way through your sales funnel , They should include the recovery of abandoned shopping carts 、 Clue cultivation 、 Advanced segmentation, etc .

We strongly recommend transactional email , To increase the lifetime value of your customers . for example , You can recommend products according to the products that customers have purchased in the past , Or send a discount code to attract repeat orders . perhaps , You can use email to ask satisfied customers for comments .

Give Way SaleSmartly Be your good helper

SaleSmartly Real time chat also provides the ability to build a chat robot , Improve customer response efficiency , Increase collaboration between teams . Through automated process services , Help improve customer service efficiency . At the same time, it supports mobile end applet , Reply to customer inquiries from all channels anytime, anywhere .

The above suggestions will help you go further in improving the conversion rate . Start implementing your newfound knowledge now , See how we can help you with your customer service strategy .

If you don't know how to start , Please register a SaleSmartly Account and create your first live chat .