Essential for efficient work: how can testers improve their communication skills?

Carnegie once said , One's success , There are about 15% It depends on knowledge and skills ,85% It's up to communication .

In our work 60% The content of is communication , So effective work depends on effective communication , Our biggest pain point in the product development process is the high communication cost .

Companies are always emphasizing the need to reduce costs , Many times they are reducing labor costs , But there is no real thinking to reduce communication costs . Reducing communication costs does not mean reducing communication , But to communicate fully and effectively .

effective communication

Effective communication , That is, let the listener produce effective feedback on the communication content , After the speaker confirms that he has clearly expressed himself , It is more important to know whether the other party has received your message .

Of course, the communication between the Department and the cross department will also be fundamentally different , The main difference is the position , So when communicating across departments , Try to transpose , Understand each other's position before communicating , Will reduce conflict , Improve efficiency .

At the same time, properly express their recognition and appreciation for each other's work in the communication process , It will make the follow-up cooperation more smooth .

Way of communication

We meet all kinds of people in our daily work , Will also be exposed to a variety of ways of communication , But we must understand that communication is to solve problems , So try to communicate emotionally 、 Evasive communication 、 No topic communication 、 Mindless communication ：

Emotional communication can make the listener uncomfortable , Not conducive to the solution of the problem ;

Evasive communication is common among R & D personnel , It is often technical thinking , I am clear in my heart but always avoid expressing my thoughts , Fill the hole after making mistakes ;

Themeless communication is also common , Both sides are talkative , But the discussion has no theme , Or gradually digress , Unable to draw a quick conclusion ;

Mindless communication is also common , Some people boast of their true nature , Say what you think , Completely unfiltered by the brain , The result is that disaster comes out of the mouth , Regret it .

So we still need to understand , Workplace communication must be skilled , The purpose of communication is to solve problems , Instead of expressing personal opinions .

Understanding of communication

As a professional , We should take communication management as our compulsory course , The ten knowledge areas of project management also focus on communication management as a chapter .

There are many videos on we media that illustrate communication skills , We might as well cultivate communication management as our first soft skill , You'll find out later , Effective work really depends on Communication , The following are some of Mumu's communication insights in her work ：

• Differentiated communication , Different people use different ways

• Proactive communication , Make clear what is in the work 5W1H

• Transposition thinking , Understand the other side's position

• Don't emphasize right and wrong in communication , It's about reaching a consensus

• Familiar with team members , Established a benign cooperation mode

• Efficient work is determined by communication 、 The perfect product depends on the details

• The real excellence is to do ordinary work to the extreme

Learning resource sharing

Finally, thank everyone who reads my article carefully , Watching the rise and attention of fans all the way , Reciprocity is always necessary , Although it's not very valuable , If you can use it, you can take it

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