Can okcc call centers work without computers?

Speaking of the working scene of the call center , The picture that comes to mind of many people is , Rows of cells , Full of people , Everyone wears headphones , Facing the computer , Talking and looking at the keyboard .
in fact , Some call center scenarios are not like this . It's also a lot of calls a day , Some call center workplace seats , Take a paper list , Just one phone , Call the list from morning to night , Also finish the day's work .
Even on some occasions , Even the paper list is omitted , Seats don't need to dial , The system automatically initiates a call , Just answer the phone .
The industrial age , The pursuit of cost and efficiency , It's amazing .

No computer , Use only one phone , You can still work in the call center .
Using our OK-CC Call center system , The seat passes the telephone button , Can finish ：

1. Agent login , Check in 、 Check out ;
2. Busy 、 Idle ;
3. Call transfer ;
4. Mark the current telephone customer intention type ;
5. Mark the last call customer intention type ;
6. Check the current phone number ;
7. Check the last phone number ;
8. Check account balance 、 Query job No 、 Extension number and other information .

When the call center is a telemarketing scenario , When in the intention customer screening stage , This low-cost operation mode is very effective .
Of course , This operation mode is also a great challenge to the seats , After all, the call center is a high employee turnover rate 、 Industries with high mental pressure , With the development of the industry , Employees' physical and mental health and work efficiency need more and more scientific balance , Looking at one thing and losing another often outweighs the gain . Welcome to chat with bloggers about system problems .