Emotion handling skills

1、 Respect ： Maintain self-esteem , Strengthen self-confidence

Is the premise of all communication , We need to be based on facts （ST+A+R) Give a comment .

To motivate employees , Make employees full of self , Be creative and work hard , We must cultivate our employees' sense of self-worth , Make them feel respected .

1. Maintain self-esteem ：
   When the work is not going as smoothly as expected , You need to protect your employees' self-esteem . For this you have to ：

• Pay attention to the facts
• Show respect and support
• Clarify the motivation

2. Strengthen self-confidence ：
   When employees perform well , When you have successfully completed a task or made a contribution , You need to strengthen the employee's confidence . You can ：

• Accept good ideas and ideas
• Give a compliment on your work
• Express and show confidence in employees
• The content is specific , Sincere attitude

2、 Empathy ： Listen carefully , It means the same

Listen carefully , Respond in good faith , Clarify and eliminate concerns and questions

When someone on the team tells you how he feels （ Whether in language or in other ways ）, You can put yourself in a position to listen and respond , Let employees know that you understand their feelings .

Applying this basic principle can ：

• Respond to facts and feelings .
• Eliminate negative emotions
• The same goes for positive feelings of optimism

Listen carefully , It means to understand a person's feelings . But in the same way, it does not mean that you agree — You have empathy for someone's feelings , It doesn't mean you totally agree with him .

Effective application , Let others know that you know .（ Describe the facts and feelings . The same goes for both positive and negative emotions ）

3、 Participate in （ Ask for help , Encourage participation in ）

If the contribution of team members is maximized , You need to know their opinions and ideas . When you ask for help , Encourage them to participate , Employees will feel that their abilities and contributions are valued .

Please remember that you need ：

• Encourage everyone to participate as much as possible
• Guide everyone's thinking by asking questions
• Through employee involvement , Encourage them to take responsibility

Expand participation guided questioning skills ：

• Make a list of steps
• Judge the opponent's level
• Guide questions

4、 Share （ Share ideas , Be affectionate and reasonable ）

Leaders only get new employees , Employees will work hard for them . Practice has proved , Put your point of view 、 Express feelings or reasons appropriately , Help build new people .

You need to share ：

• Show your feelings and thoughts properly , And make sure what you share is relevant to the situation .
• Explain the decision 、 Reason for thought or change . When people know why something happened , They won't just assume the form .
• Remember what you think 、 Opinions and empirical knowledge should be presented as supplementary suggestions , Instead of completely replacing other people's ideas 、 Opinions and experience
• frank – Show your true feelings , Help build trust between people , It can also help others see things in a new light .

Example ： Share ideas 、 Share your feelings 、 Share your feelings 、 Share reasons .

Expand ： utilize “ Share ”, Eliminate amplification effects

Effective application , Share your feelings moderately , Honesty and sincerity , No monologue .

5、 Support （ Give support , Encourage commitment ）