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lately   Baidu intelligent cloud

Jointly released by Sullivan and Cheetah Research Institute

《2021 Chinese dialogue in AI Market Report 》 in

The growth index ranks first

The innovation index ranks first

Firmly occupy the market leader echelon

According to the report , Along with AI Technology landing and value deepening , Chinese dialogue AI The industry shows a trend of rapid growth . meanwhile , Conversational AI The market presents differentiated competition , Manufacturers use their own technological advantages and resources to carry out technological research and development , From breaking through single technology to comprehensive technology research and development , Baidu AI Cloud is one of the typical representative manufacturers .

Strength is better 「 hit 」

Intelligent dialogue platform  UNIT7.0 New release

In conversational AI field , Baidu Intelligent Cloud launched Intelligent dialogue platform UNIT, Equipped with industry-leading dialogue understanding and dialogue management technology 、 Integrate voice and knowledge management capabilities , For enterprises and individual developers to provide more advanced 、 More open 、 A lower threshold dialogue system and a full range of technical services .

In the latest UNIT7.0 in , Contains a cross modal dialog engine 、 Knowledge engine 、 Insight engine and other three engines , Focus on solving the complexity of dialogue scenarios faced by enterprises 、 Multi round interaction normalization 、 Large amount of information and different forms 、 Business pain points such as the inability to effectively utilize digital assets .

Besides , Based on Baidu intelligent dialogue platform UNIT 7.0 The application product form of has also been upgraded , Including intelligent video customer service 、 Intelligent training 、 Intelligent customer service all-in-one machine and other innovative forms , Make the intelligent dialogue product form from online customer service 、 Voice customer service expands to new forms such as digital human customer service .

With strong technical genes and industry-leading strength , Baidu AI Cloud in China Dialogue AI Stable in the comprehensive market competition “ The leader ” quadrant . According to the report , Competitors will divide echelons according to their performance in the two competitive dimensions of innovation ability and growth ability , Baidu AI Cloud ranks first in the two selection dimensions , In the leadership echelon .

among , In the selection of sub indicators , The application ability of Baidu AI Cloud in consumer level intelligent voice assistant 、 Intelligent dialogue platform development and service capabilities 、 Speech recognition and speech synthesis technology ability 、 Cross modal intelligent dialogue technology capabilities in four areas , Also top , The highest score among all manufacturers .

“ Intelligent conversation +”

Further empower more enterprises   Don't leave “ Dead angle ”

According to the report , Consumer electronics 、 Home Furnishing 、 vehicle 、 Online retailers 、 Pan Internet is conversational AI The core application scenario of . As rooted in deep AI The leading manufacturer in the soil industry , The intelligent dialogue platform of Baidu AI Cloud and its product matrix , It is going deep into various industry scenarios , adopt “ Intelligent conversation +” Enabling more and more enterprises to improve quality and efficiency .

At present, Baidu intelligent cloud “ dialogue +X” Enterprise application

Ecological partners have reached On A hundred

Have a brief understanding of

stay “ dialogue + Finance ” scene , Baidu intelligent dialogue platform builds two platforms: Digital employee operation platform and intelligent dialogue platform , Meet the personalized needs of different enterprises . For example, Shanghai Pudong Development Digital finance expert “ Xiaopu ”,2021 It has promoted tens of millions of customers in a year , The cumulative sales volume of financial products is more than 10 billion ; PUFA, the first digital trainer in the industry AI trainer , More than... Have been completed since the launch 10 More than ten thousand person times of training ; Besides , Digital human intelligent service screen and national production Call Center Call platform , After being put into use, the work efficiency is greatly improved .

stay “ dialogue + Operator, ” scene , Baidu AI Cloud and China iron tower group have cooperated to build a smart customer service for power change, which has been in 31 Provincial opening service , In the year to , The cumulative diversion solution rate of intelligent customer service is rising , Problems that were originally handled manually , Now more than half of them are solved by robots .

stay “ dialogue + energy ” scene , The intelligent dialogue platform breaks through the call center scenario , Extended to power dispatching . The smart brain of distribution network built with Zhejiang Zheda Energy Technology Co., Ltd , Can act as virtual all-round dispatcher , It has been launched in several prefectures and cities in an eastern province , Save operating personnel costs by millions of yuan every year ; Overhaul efficiency and service level have been greatly improved ,2021 The annual outage complaint rate decreased year-on-year 50% above .

stay “ dialogue + automobile ” scene ,UNIT 7.0 Launch customer support for the automotive industry VoC Solution , Can crack a large number of single 、 Complaints and warnings are handled slowly 、 High labor cost 、 A large number of potential needs have not been tapped and other challenges . besides , In the broader field of urban management UNIT 7.0 Launch intelligent public service hotline solution , Customers can provide intelligent assistance and digital human image in the service access link .

Baidu Intelligent Cloud Computing

“ Integration of cloud and intelligence ” Differentiation competitiveness

Will continue to deepen the field of intelligent dialogue

Technical level and business layout

Empower “ dialogue +X” ecology

Help thousands of industries become intelligent 、 Digital upgrade

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