Live800: several ways for intelligent customer service to improve customer experience

“ Hello , Your package has arrived , Please sign for it in time .”、“ Dear members , I have selected several items for you , Wait for you to choose .”、“ Hello! ！ I'm your personal assistant , I'm always at your service ！” The above conversation scenario , It often happens in our daily life .

Enter the intelligent period , The application scenarios of intelligent customer service in life are gradually increasing , Obviously, today's consumers want information and help anytime, anywhere . Intelligent customer service provides a way for enterprises to provide customers with real-time services , Improve overall customer satisfaction while managing operating costs .

In what ways can intelligent customer service effectively improve customer satisfaction ？C How about the way out ？

1、 self-help , Let customers save more effort

come from 《 Harvard Business Review 》 The research paper is called ,81% Customers in all industries try to handle their own affairs before contacting representatives . near 90% Our customers want the brand to provide an online self-service portal . Simply speaking , Customers want answers to questions , And I prefer to find , Without any interaction with manual customer service .

Compared with manual customer service , Intelligent customer service can be understood as a kind of self-service product . From the perspective of labor saving , Human computer interaction is more standardized , People need to process less information , Nature is easier than complicated and chaotic interpersonal communication .

We have a wealth of API Interface , Can cooperate with enterprises CRM、ERP、 Logistics and other systems , The robot can effectively use the business system to query various information of visitors , Quickly solve the business problems of visitors . At the same time, the robot effectively collates and publishes the complex and scattered knowledge and business of the enterprise in the required channels through the robot background , Visitors can get what they need anytime, anywhere , Fast self-service business , Realize the user's independent troubleshooting , It's easier .

2、 major , Let customers trust more

With the development of the Internet , The information of various industries is becoming more and more transparent , The industry knowledge reserve of customers has increased greatly , Therefore, there are higher requirements for the professionalism of customer service . But human energy is limited , Sometimes, the manual customer service may not be able to fully satisfy a picky user “ Information professionalism ” The needs of . But robots learn through continuous learning , Maybe you can .

We help enterprises according to their industry areas , From easy application 、 From the perspective of management, sort out the business knowledge of question and answer , Building Science 、 convenient 、 Reusable robot knowledge base system . meanwhile ,Live800 The intelligent customer service robot can intelligently analyze the questions that visitors may ask 、 Intelligently record the dialogue content between manual customer service and visitors 、 Collect and sort out unknown visitors' questions to automatically expand the knowledge base , Continuously improve and optimize the existing knowledge base , In this way, the intelligent customer service robot will be more “ smart ” and “ major ”.

3、24 Hours , Continuous service

In this rapidly changing era , No matter what you do, you should pay attention to efficiency , Simply put, it's fast , The sooner the better . Whether it's shopping 、 Delivery 、 Travel , The shorter the process, the faster the service, the easier it is to satisfy the customer , Service is even more so . obviously , Customers expect their questions to be answered immediately at any time .

The duration of human services is limited , Intelligent customer service robot can be superior to manual customer service , Realization 24 Hour online , Work all year round 24*365 total 8760 Hours , About four times the annual working hours of manual customer service . When the corporate service team is on vacation 、 When the service cannot be provided after work or for any other reason , Our intelligent customer service robots are all-weather 7*24 Hours of customer service . Our intelligent customer service robot can quickly respond to the needs of visitors ,0 Delay 、0 wait for ,7*24 Hours and seconds back to visitors . Ensure the instant and accurate delivery of hundreds of millions of messages , Online intelligent reply high performance 、 high efficiency 、 Stable 、 reliable .

4、 Auxiliary labor , Improve service efficiency

Intelligent customer service and manual customer service are not separated from each other , In fact, complementary advantages are the best way .

When manual customer service receives visitors , Our intelligent customer service robot can intelligently analyze visitor problems that can be solved and directly reply to visitor messages instead of manual customer service , It can also automatically recommend relevant answers to customer service for reference , Share the pressure for customer service , Become an intelligent assistant for customer service . Help enterprises release some manpower , Let customer service devote more service time to answering difficult questions , Improve work efficiency , Improve customer service experience .

Nowadays, intelligent customer service is rapidly changing the service mode of the customer service industry , future , On the road of intelligent products , Intelligent customer service may quickly become the focus of any enterprise “ necessary ” Service tools .