PayPal account has been massively frozen! How can cross-border sellers help themselves?

The most joking scene in the cross-border circle recently should be PayPal The denouncers gathered under the headquarters in Shanghai ！

Vaguely remember 2021 This scene also happened in , But at that time, it was just fun , Not much attention ; I didn't expect to be 2022 In, cross-border sellers felt the same .

since 3 Since June, independent station sellers have received PAYPAL Mail from , Most of the content of these emails is to inform sellers that their accounts have been frozen or blocked due to violations . This has aroused huge waves in the circle of cross-border sellers , It is even reminiscent of Amazon, which has been going on since last year “ Seal tide ”. although PAYPAL The sellers targeted by this action are more or less infringing 、 cheat 、 Sell off 、 The customer has complained about high-level situations , But there are still many compliance sellers who are implicated .

This is undoubtedly a huge blow to the seller's capital chain , Independent station sellers are very sensitive to the health of the capital chain . Extension 、 Logistics, procurement and other aspects need a lot of financial support . So how to ensure your PayPal Stability has also become a compulsory course for cross-border sellers ！ The content of this issue has summarized some experiences from big sales , I hope I can help you advertisers .

Title minefield

1、 There are too many customer complaints ： because PayPal Pay attention to the protection of buyers' rights and interests , The customer complains that there are too many disputes , If it is light, it requires a service charge , Serious direct ban 180 God .

2、 Infringement and sale of counterfeit goods ： Such as infringement, imitation or false sales , In this case, the general customer will definitely ask PayPal Initiating a refund or complaint , Even if there is no customer dispute , as long as PayPal If you find it, it will be sealed ;

Especially in PayPal If a large number of brand words appear in the name of the paid goods , such as LV,Nike,Gucci, It's also very cheap , It's obviously impossible to have authorization. It looks like a fake .

and , According to the platform rules , As long as the infringement and sale of fake goods are found ,PayPal The seller can be fined , Penalty for each order 2500 dollar .

3、PayPal Account number is associated ： This is by PayPal Of the system , But it is still judged manually when it is actually frozen . The way the system judges the association generally includes different accounts that you frequently log on to the same computer / In the same IP Different login accounts / How many? PayPal Accounts frequently receive remittances from the same person .

Associated accounts can track which accounts belong to which entity , So why do many people open new accounts after their accounts are frozen , It was frozen again before it was used . So if you have fixed equipment and IP register PayPal The habit of , Before that, use this device or IP Registered PayPal Something went wrong. , Newly registered may also be associated .

Here are a few words for you Paypal Anti Association , Measures to protect account security ：

The software and hardware environment must be kept clean , Including computers , Ethernet cable IP, Router , Network card information , Hard disk information , The browser etc. , Different network and hardware environments are unique to a store , Never connect in series .（ If there are multiple accounts, you can use the anti Association browser , Each environment is equivalent to an independent device , Guaranteed equipment ,cookie And so on , Achieve the effect of anti Association ）
The registration information should be clean , The business license 、 Legal persons and shareholders 、 Address, telephone, email, etc , Each store should have a set of materials
The seller's backstage should be as stable as possible ip Open down , You can't use ladder software when logging in, etc . If you are unfortunately associated, be prepared to appeal , At present, only manslaughter can appeal back , It's hard to get back if it's related
4、PayPal The account number has not been verified ： Many sellers, especially those in the station group mode, are afraid of PayPal The site was shut down due to being blocked , Will buy in bulk from others PayPal account number . This is very risky , Because they usually buy in bulk PayPal All accounts have not been verified , Very easy to freeze .

5、 Information changes ： If your PayPal The account has been unused for a long time , A sudden surge in sales , Or the product price of the independent station you bind 、 The information has changed a lot , Or change the binding to an independent station , Risk control may be triggered .

6、 New number transactions are too high ： Just registered PayPal The account suddenly received a large amount of funds from unknown sources .

And newly registered PayPal The account number has 21 Days of risk investigation period , The balance during this period is not withdrawable . This is a PayPal In order to prevent the seller from not delivering , Fakes , Handling of disputes such as non shipment , Ensure that there is enough funds in the account number to be used for chargeback and compensation processing .

21 There is no case dispute within days , The account information is normal ,21 After days, the balance will be automatically unsealed , You will also receive an email notification to unseal , After unsealing, the order funds will not be frozen again . If it's not equal 21 Oh, my God , Let your buyers click on their accounts “ Confirm receipt ” The button , After confirming the harvest, the corresponding funds will be unfrozen , Or upload the logistics investment certificate to unfreeze in advance .

7、 Withdraw the cash immediately after receiving the payment ： For example, the account received 1000 dollar , Withdraw cash immediately after collection 900 dollar , There is such a situation , The seller received the payment , Withdraw cash before delivery , It will inevitably lead to suspicion and freezing .

8、 The withdrawal amount is too high ： For example, collection 1000 dollar , After delivery , Sellers need cash flow , hold 1000 Withdraw all the US dollars , This situation is more dangerous .

PayPal The general withdrawal amount is 80% It's safer , leave 20% The first is to prevent the buyer from refunding , The second is to make PayPal don 't worry .

Solution

Generally speaking PayPal There are four levels of risk control .

1、 Basic Edition ： The account can collect 、 Can you pay , But you will be warned , Need to provide materials to appeal , The timely handling of this situation generally does not affect the account function .

2、 Second level risk control ： It not only warns you to submit materials, but also restricts the operation of your account , Mainly restricted withdrawal 、 payment 、 Refund and other functions , But the collection function will not be affected .

In these two states , The seller only needs to submit the complaint information as required , After approval, the restriction can be lifted . Generally, it is to provide purchase vouchers , Purchase invoices or sales records and other relevant certificates . If you are warned of brand infringement, submit the brand authorization letter , If there is no power of attorney but the infringement is not serious, all products suspected of infringement can be removed from the shelves , Then submit the processed information to PayPal, It is also possible to lift the restrictions .

3、 Level three ： Neither collection nor payment , But other operations can continue . In this case, we can continue to contact the complainant , As long as it is a compliant seller, it is based on PayPal Just prepare the materials for the reason of punishing you .

PayPal There is a seller protection policy , Selling physical goods , Such as clothing 、 toy 、 Electronic products are products that can be delivered , Sellers who can provide logistics information without installment payment can join the seller guarantee plan . When the seller complains that the goods have not been received , The transaction amount is less than 750 For a US dollar account with seller protection, you only need to provide the shipping certificate , If not, you need to provide the logistics investment certificate , The transaction amount is greater than 750 In dollars , Sign the logistics delivery certificate .

in the light of “ Unauthorized transactions ”, It is also guaranteed by the seller. Just provide the delivery certificate , No proof of service is required .

4、 The highest level ：180 Day freeze —— Permanent freezing of accounts , Permanently restricted use ,180 You can't withdraw the account balance within days . During the freezing period, the balance in the merchant's account can be used to pay the customer's refund .

This situation is the last thing we want to encounter, but it has occurred frequently recently . In this state, it is impossible to collect and withdraw , It can't be deleted Email、 Credit card and account number , I didn't go to the mediation center to appeal . In this case, you can try to give PayPal Customer service calls . You need to prepare some information in advance before you call , Including login mailbox , Real name 、 Telephone 、 The last four digits of the credit card . Tell the customer service the reason for calling after connecting （ The account is permanently restricted ）, Just answer the customer service questions truthfully .

PayPal Have no.

1、 It must be stable ip, Put... On the main page cookies Import , Similar to importing security plug-ins , You can log in later without importing again , Unless the equipment is replaced or ip Click on the link in the tutorial , Click login to enter the account and password , You can successfully log in .

2、 After logging in, you can hang it on your computer 3-7 Days or so , The stability of the ip, Because when you log in, it is a new login environment , new ip, So we need to raise it , It will be more stable , Click from time to time paypal The page prevents automatic exit .

3、 Try to log in as a real user , It is not easy to be controlled by risk , When you exit, you must also exit safely, close the web page, and then clean up the entire cache of the browser

4、 You can turn 0.1 Dollars to your own paypal Account or recharge , Transfer in batches every day , Incremental transfer in ,paypal New accounts are not suitable for large collections , Every day to turn some water is to be able to really use , It is not easy to quickly control the risk

5、 If after collection , Secondary certification is required , Just upload your driver's license or passport information to prove that you are using it , This kind of thing is a normal verification , Not dead .

6、 Precautions for the first withdrawal , To increase PayPal Trust in you , For the first time PayPal account 30% Just go , Second time 50%, The third withdrawal of the account 30%, After lifting it back and forth for several times, it became stable , Again 80% about .

7、 Don't change your phone number easily 、 The credit card 、 Billing address 、 Credit card transfer address and other information , It is easy to be controlled by risk .