Troubleshoot abnormal video playback problems in public network deployment based on Haikang ehomedemo tool

For various abnormal problems on the user's site , Our technicians are assisting in the troubleshooting , Will use some testing tools to test and verify some problems , For example, Haikang's EhomeDemo Tools . We also introduced Haikang in our previous article EhomeDemo How to use the tool , Interested users can refer to our previous articles to understand .

In the near future , Technicians deploy on the public network EasyCVR And set up an environment to test the user's equipment , After deployment , It is found that the video cannot be previewed after the device is connected .

At first, it was supposed to be a problem with the user's equipment , Connect the local equipment to the user's platform , There is also a situation that cannot be played . To verify and troubleshoot problems , We deployed the same environment locally for testing , After the device is connected, the video can be previewed normally .

So check the network port of the user platform 、 Firewall rules , Relevant configurations are normal . Further investigation found that , The public network deployment parameters configured by the user are incorrect , Need to change .

As shown in the figure above , The user needs to configure an identifiable public network address , Then choose whether to jump . After modifying the configuration , Re enable platform , At this point, the video can be previewed normally .

With the wide application of video surveillance technology ,TSINGSEE Green rhino video platform has gradually become the mainstream demand platform of the security market , In terms of video capability , The platform can support equipment access 、 Live video surveillance 、 Video retrieval and playback 、 Cloud storage 、 Alarm report 、 Voice talk 、 Platform cascade and other functions . The platform is based on the cloud edge end integrated collaborative architecture , Unify and integrate resources scattered everywhere 、 Convergence and management 、 Intelligent distribution , Realize the application of video capability in multiple scenes , Such as smart construction site 、 Smart campus 、 Smart community 、 Smart buildings, etc . Interested users can go to the demonstration platform for experience or deployment testing .