How to use AI technology to optimize the independent station customer service system? Listen to the experts!

“ Customers always come first ”—— This is a business creed that has existed since ancient times , But now more than ever . Now , Companies that know their customers well enough to meet their needs and lifestyles accordingly stand out . With artificial intelligence (AI) At an astonishing rate , There are many ways businesses can use it to learn more about their customers and provide the support they are looking for . 

From data collection to speech recognition and message response time , If applied properly , AI can enhance the customer experience in almost every way . ad locum , Forbes Business Council 15 Members shared their views on how the organization used AI To enhance their customer service expertise .

1. Solve the most common problems of users

We widely use AI chat robots for ourselves and our customers to solve the most common problems raised by users . By solving more than... From the beginning 50% Repeatability of , We can significantly improve the user experience , At the same time, reduce the cost of the organization .

 2. Learn about customer behavior patterns

Build an intelligent customization experience . Artificial intelligence can be used to learn customer behavior patterns （ Such as credit card purchase cycle 、 Retail consumption or travel ）, And then predict behavior based on it . When the customer subsequently contacts the organization , These patterns can be used to intelligently provide the most likely service options or information based on the time and date of previous activities .

3. Speed up response time

As an AI company , We see a lot of value in customer service use cases . I'm a family SaaS The company's consultants , The company takes advantage of AI To accelerate customer support agent response times . They use artificial intelligence to clearly identify customer needs and display the correct information to agents , So as to bring first-class customer service .SF The foresight in is also great .

4. Use natural language to understand

Organizations can understand by using natural language (NLU) To take advantage of AI. By calling customer service 、 Real time analysis of chat and email , They can understand the dialogue between the customer service representative and the customer . AI can do this by understanding how frustrated customers are 、 Upgrade requirements and solve problems faster to provide ways to improve the customer experience .

 5. Forecast the trend 、 mood 、 event

The massive amount of public data generated every second around the world allows AI to respond to trends 、 Emotions and key events of interest . This provides a powerful new possibility for forecasting and solving problems in various markets , At the same time, take the initiative to reduce the impact on your business 、 Malicious digital threats from brands or customers —— This is a CX A key but often underestimated element of .

6. The intelligent chat robot system that is easy to use is recommended

SaleSmartly It is an independent station tool for Chinese sea customers , Including online chat 、 Customer Service Center 、 Marketing automation 、 Four modules of marketing data insight , Subscribe new customers to 、 Online sales 、 Secondary marketing gets through , Comprehensively improve the conversion rate of independent station customers . Statistics show that , The average customer complaint rate of the merchants used has decreased 50%, Income increase 30%, Improve customer service efficiency 100%, Reduce business operating costs 40%.SaleSmartly around “ consulting ”、“ sales ” Two scenarios provide core services .

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SaleSmartly Official registration link ：

https://www.salesmartly.com/?source=CSDN-AI629