Salesmartly | add a new channel slack to help you close the customer relationship

Slack Is an enterprise collaboration application , With simple picture 、 They are known for their efficient collaboration and versatility . Its existence , It greatly facilitates the communication and cooperation between teams distributed in different regions . Many people think that ,Slack Is one of the most popular team messaging applications in the world .

2022 The statistics of the year show that ,Slack In the world 600,000 Used in organizations , It can be seen that its market penetration is strong .

Independent station sellers committed to cross-border e-commerce , choice Slack As a chat channel for communicating with customers , Further expand the scope of users' free choice of chat channels , For optimizing the user experience 、 Improving customer satisfaction can have a good effect .

SaleSmartly Introduction “Slack Integrate ” service , Help independent station sellers and customers to establish a deeper 、 Closer ties .

1. One stop management of multiple accounts , Quickly respond to customer messages

Multi account aggregation management , Integrated on the same page , When answering customer messages , No need to switch back and forth , Further improve the efficiency of customer service .

2. Support channel conversation private chat , Precision marketing to customers

You can directly initiate a private conversation with interested customers through the channel , Carry out one-on-one precision marketing .

3. It supports receiving reference replies , Check customer information in time

You can intuitively receive the quotation reply from the customer in the session box , Reduce the risk of leaking back customer messages , Improve customer satisfaction .

4. Capture valid information , Learn more about customers

Automatically capture customers Slack Account 、 Contact information, location, etc , Help sellers master more effective customer information .

5. Support robot hosting , Respond to customers in a timely manner

Automatic process can be started , Support 7/24h Robot hosting , Respond to customers in a timely manner , Reduce customer churn .

6. Provide FAQ The knowledge base , Answer customers' questions more efficiently

The knowledge base can be opened and customized , When customer service enters keywords in the conversation box , The associated common words will be displayed in real time , Help sellers answer customer questions more efficiently .

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  See here , If it's “Slack Integrate ” I feel excited about the powerful functions brought by the service ？

Action is better than action , Come and experience , and SaleSmartly Let's make progress together ！

（https://www.salesmartly.com/?source=CSDN-SL527）