What should Alibaba cloud international account do if it receives an account risk notification?

If you receive an account risk notification from Alibaba cloud in your on-site letter and email , Tell you that Alibaba cloud has detected that there is a risk in the default payment method bound to your account , To protect your account and fund security , Please within one working day after receiving the notice , Submit the following information and materials through your Alibaba cloud account registration to KYC center . Alibaba cloud staff will investigate based on the information you provide . Together with 87cloud Understand the required information and solution steps ：

Information and materials to be provided ：

• Clear pictures of the following documents .

  • following   any   The certificate photo of the bank card holder or the payment account owner of Alibaba cloud account issued by the government .

    • Id card

    • passport

    • A driver's license

    • Business license

• The front image of the default payment method bound to the Alibaba cloud account .

  Be careful ： To protect your payment information security , It is recommended that you mask the middle digits of the payment method account . however , Please ensure that the last four digits of the cardholder's name and card number （ The first six digits and the last four digits of the card number must be guaranteed for the bank card ） Clearly visible .

• The default payment method is the bill details of the latest month .

After receiving the information and materials provided by you , Alibaba cloud will handle it within two working days .

Be careful ：

• Please submit relevant information and materials as soon as possible . If within one working day , Alibaba cloud has not received the information you submitted , Your instance will be shut down . After the instance is down , Your data will be preserved 15 God . If there is no further treatment , Instance downtime 15 Days later , Your data will be released .