Why do many Shopify independent station sellers use chat robots? Read industry secrets in one minute!

In recent years , With the rapid development of artificial intelligence technology , Intelligent chat robot is also more and more widely used . according to 2018 The survey results in the status report of chat robot in , The advantages provided by chat robots for enterprises mainly focus on the following two aspects ：

First of all , Help enterprises provide 24 Hourly service .  There are 64% Of respondents said ,24 Hourly service is one of the main advantages of using chat robots . With the help of robots , Enterprises can ensure that they can respond to customer queries at any time , Thus enhance customer experience —— This is an important factor in business success . 

second , Let the brand contact more customers . According to this report ,69% Of users prefer robots to applications when interacting with enterprises . therefore , If a brand communicates information about its products and services to a wider audience , It is economically significant to use this channel .

 

（ One ） What benefits can chat robots bring to the business of independent stations ？

1. Better customer engagement . Chat robots are attracting potential Customers and customers shine , So as to bring more sales . Although brands can go beyond traditional customer service by providing more information than they need , But the chat robot only provides a small amount of data according to the input provided by the user each time . They don't end up annoying users with irrelevant information . contrary , They get customers involved longer by sharing compelling content .

2. Cost savings . Business owners must pay their employees 24/7 Manage the cost of the chat robot around the clock . These expenses increase as the business grows , And it will soon reach an uneconomical level . Chat robots are a one-time investment , Can help the company by reducing personnel expenses . The brand can easily integrate the customer support chat robot , To satisfy Potential customers A simple question , And pass the complex problems to the customer service agent .

3. Track insights and consumer data . Chat bots collect useful feedback from customers , This information can greatly help brands improve their services . Besides , This feedback can encourage brands to optimize their websites by changing low conversion pages .

4. Successful lead generation 、 Qualification and cultivation . The chat robot receives consumer information , So that they can Sales funnel Send... To the customer at all stages of Individualization news . Robots can ask related questions , Convince potential customers , , in turn,   For the brand Bring potential customers . Besides , Robots can help enterprises pass key performance indicators （ Timeline 、 The correlation 、 resources 、 Budget, etc ） find Unqualified potential customers ; therefore , It is forbidden for enterprises to deal with time-consuming potential customers .

5. Easy to operate in the global market . Chat robots help enterprises provide excellent customer service in multiple languages throughout the year . In turn, , Brands can expand their business in new markets .

 （ Two ） How chat robots work ？

Chat robots work based on artificial intelligence or rules .

Rules based chat robots , Because they don't require code knowledge or any technical skills . Marketers who are not proficient in technology can choose a platform that provides chat robot function , Such services allow the creation of automatic replies and advanced scenarios based on triggers .

Subscribe to chat robots , Any keyword or message sent by the user can be used as a trigger , Different messages can be sent according to the subscriber's reply .

Products sold by independent stations , May include “ Price ”、“ Size ”、“ In exchange for ”、“ refund ” etc. . After listing these possible triggers , Design an automated response process to provide potential customers with the necessary information . such , Your sales rep and support team will try to handle high priority tasks and automatically answer frequently asked questions .

SaleSmartly It is a special chat robot for independent station users , After registration, you can experience it for free , The long-term free version helps the independent station start-up team to grow rapidly .

Besides ,SaleSmartly Including online chat 、 Customer Service Center 、 Marketing automation 、 Four modules of marketing data insight , Subscribe new customers to 、 Online sales 、 Secondary marketing gets through , Comprehensively improve the conversion rate of independent station customers .

Statistics show that , The average customer complaint rate of the merchants used has decreased 50%, Income increase 30%, Improve customer service efficiency 100%, Reduce business operating costs 40%.SaleSmartly around “ consulting ”、“ sales ” Two scenarios provide core services .

Still hesitating ？ It only takes three seconds , You can complete the registration and start using ！ Your independent station needs such a chat robot to maximize the value ~

SaleSmartly Our customer service is also super patient , If you want to know anything, please feel free to further communicate with the customer service ！