18 Lectures on Disassembly of Multi-merchant Mall System Functions

Multi-merchant mall system, also known as B2B2C (BBC) platform e-commerce model multi-merchant mall system.It can quickly help companies build a comprehensive mall similar to Pinduoduo/Jingdong/Tmall/Taobao.

The multi-merchant mall system supports merchants to join in and join, and at the same time meet the platform's self-operated, flagship store and other business methods.The platform can achieve overall profitability by charging merchant entry fees, order transaction service fees, withdrawal fees, SMS channel fees and other means.

The following takes the likeshop multi-merchant mall system as an example to dismantle the functions. The likeshop multi-merchant mall system can realize rapid deployment and documentation.Complete, open source code, no encryption, easy secondary development, helping enterprises to launch e-commerce business on the platform at a very low cost.And likeshop, with its fully open source code and no encryption, greatly satisfies the scenarios that require constant updating and iteration in the process of platform operation and development, and perfectly supports subsequent expansion and upgrades.

Click to view the previous lecture"Multi-merchant mall system function disassembly 17-platform sideOrder List"

This chapter explains the platform sideBusiness after-salesThe design idea of ​​span>, the screenshot is as follows:

(Multi-merchant mallSystem-Platform sideAfter-sales serviceList)

When the order status is pending receipt and completed (within the after-sales refund time limit), Users cansubmit a refundapplication.

Platform operators can check after-sales refund applications, supervise and regulate merchants to improve after-sales service, and maintain platform business reputation.

After-sales application is divided into: application for refund, merchant rejects, product to be returned, merchant to receive, merchant to reject, waiting for a refund, successful refund and other progress status.

Apply for a refund status means that the user has submitted an after-sales refund application and has not yet been processed.

Merchant rejectsThe status means that the merchant rejects the userSubmitted after-sales refund application, users can re-apply after rejection.

The status of the product to be returned indicates that the merchant has agreed to the after-sales method of return and refund, and the user needs to send the product back to the merchant for inspection.At this time, the user needs to ship to the merchant.

The status of product pending receipt indicates that the user has sent the product back to the merchant and is waiting for the merchant to confirm the receipt.

ItemsRejectedThe status means that the merchant refuses to receive the goods. It may be that the goods are damaged after inspection and cannot be resold.After the merchant rejects the product, the user can re-apply.

Waiting for the refund status means that the merchant has agreed to the after-sale service and enters the original refund link.

Successful refund status means that the order amount has been refunded back to the user's payment account, and the whole after-sales process is over..

(Multi-merchant mall system-platform sideOrder List-After SalesDetails)

After-salesDetails need to be displayed in fullAfter-sales applicationAll details includingAfter-sales tracking number, after-sales amount, application time, after-sales method, membership information,Order information, refundable item, After-salesLog and so on.

The after-sales process is relatively complicated, and the platform operator needs to be able to view the information of the whole-process merchant's after-sales processing, which is convenient for when necessary.Involved in after-sales processing.

Next, we will continue to analyze the functional disassembly and describe in detail the implementation logic of each functional module of the multi-merchant mall system.You can also go to the likeshop demo environment or directly download the mall source code for further operation experience.