LinkSLA insists that users come first and creates a sustainable operation and maintenance service plan

Technology upgrade opens up new market prospects

According to iResearch data, China's IT services will break through the trillion mark in 2021. Among them, the IT operation and maintenance market will reach 294.12 billion yuan in 2021, and it is expected to reach 323.64 billion yuan in 2023.The growth rate was 11.7%.

In addition to the growth of the overall scale of the industry, it is also catalyzed by various factors such as products and markets.It mainly reflects the following points:

1. Continued favorable policies

The series of policies for the construction of "Digital China" are the biggest source of confidence in the IT operation and maintenance market, promoting the penetration of digital development into traditional enterprises, and empowering traditional enterprises to improve business efficiency.

2. Cloud services open up a new market situation

In the past ten years, cloud services have penetrated deeply in domestic enterprises, and multi-cloud and hybrid clouds have complicated the IT resource structure of enterprises and increased the insight requirements of operation and maintenance.In order to ensure the quality of digital applications based on cloud services, enterprises must build an accurate and efficient IT resource monitoring and optimization system to open up a new situation in the operation and maintenance market.

3. Core users continue to grow

The transformation of business activities has enhanced the intensity, importance and strategic value of operation and maintenance work, adding a large number of modules that provide services to customers. The main user groups such as finance, medical care, communications, government departments and other industries,With the country's requirements and upgrades for the digital transformation of various industries, the demand for operation and maintenance continues to grow.

The digital economy highlights the value of operation and maintenance

Operation and maintenance is undergoing a transition from "back office" to "middle office", which will further reduce costs and increase efficiency.Improve the efficiency of daily operation and maintenance work, reduce dependence on labor and experience, optimize resource allocation, and assist business revenue generation.

1. Efficient operation and maintenance to ensure business continuity

If potential problems are discovered, the operation and maintenance personnel will be notified as soon as possible, and the risk will be stifled in the cradle.Guarantee business continuity and IT system stability.Perspective IT system architecture from a business perspective, fully display IT system architecture through application topology, and help users grasp the performance of business in all aspects.

2. The digital economy highlights the value of operation and maintenance

The digital transformation of enterprises has increased the intensity, importance and strategic value of operation and maintenance work. While operation and maintenance work directly affects the quality of digital services, it also affects the performance and stability of internal systems of the enterprise.For service enterprises, this is an important aspect of their market competitiveness.Combining big data and artificial intelligence algorithms, it further improves the efficiency and accuracy of operation and maintenance work, and brings more insightful analysis indicators to enterprises.

3. Optimize enterprise resource structure

In the digital business environment, through intelligent and systematic operation and maintenance innovation, enterprises can reduce the fixed investment in operation and maintenance hardware, which accounts for a large proportion, and reduce the repetitive human investment, so as to combine excellent IT equipment and human resourcesInvest in more creative development work.Bring cost optimization to the enterprise.

LinkSLA intelligent operation and maintenance practice

With the improvement of enterprise operation and maintenance requirements, operation and maintenance gradually changed from "O perspective (Operation)" to "C perspective (Customer)".The O perspective is based on the enterprise itself, with data and application high availability as indicators; the C perspective is based on the user side, with service and user experience as indicators, and establishes the "user first" principle.

LinkSLA intelligent operation and maintenance manager realizes information integration, feature correlation and business insight through AI algorithms, and through business architecture to see IT system architecture, helping enterprise users to grasp the performance of business in all aspects.

AI algorithm blessing, auxiliary business

Combining big data and artificial intelligence algorithms, analyze system performance and stability, deconstruct market competitiveness, further improve the efficiency and accuracy of operation and maintenance, and provide more insightful data analysis indicators for the business side.

Trend prediction, efficient operation and maintenanceMachine learning algorithm analyzes trend changes through data, predicts future trends, automatically adjusts thresholds, responds to faults in advance, realizes alarm convergence, abnormal monitoring, and assists operation.Maintenance personnel focus on key fault information, greatly improving O&M efficiency.

Unified deployment, full stack monitoring

The decentralized monitoring will be centralized and unified monitoring management, establish a unified event management system, set standards for alarm severity, standardize event processing procedures, and improve operation and maintenance efficiency.Through the visualization of the large screen, you can comprehensively and intuitively grasp the operating status of business systems and IT resources.

Online + offline, closed-loop operation and maintenance

In addition to the comprehensive coverage of the monitoring platform, MOC is on duty online and a large team of experts.Track and supervise the entire process of events to achieve closed-loop services until fault handling is completed in an orderly manner.

The large-scale operation and maintenance model of LinkSLA intelligent operation and maintenance manager platform + service is a set of operation and maintenance solutions that can be continuously improved, providing users with data value, assisting business optimization, and helping users achieve cost reduction and efficiency increase.

Disclaimer: The data comes from iResearch, please indicate when reprinting.