Nine trends and priorities that CIOs need to focus on in 2022

Companies around the world are making major changes in their business operations and the way they provide new services and develop new customers , To better adapt to COVID-19 The impact of the pandemic .

meanwhile , Recent market changes are also strengthening the focus of enterprises on the bottom line and providing practical value , Instead of expanding the customer base . In this case ,CIO Find yourself in 2022 In, he tried to balance two conflicting demands ： Support new services to gain competitive advantage and cut costs .

For many businesses , A feasible solution is to move more core business applications to the cloud , And integrate their technology stack to improve efficiency . and , Moving the system to the cloud is also expected to open up new analysis opportunities , Provide better insight to the company in uncertain economic conditions .

In this way ,CIO And found out , I am also under great pressure to find technologies that can support business sensitivity .

Here are CIO stay 2022 We need to focus on 9 Key trends and priorities ：

1、 Adopt a single technology vision

Technology research and consulting company ISG Our chief advisor Sush Apshankar expect , There will be more CIO Establish a single technology vision . This will need to change the technology stack of large enterprises in order to maintain the acquired companies in the past , And the way to deal with the acquired company and multiple business lines .2022 year ,CIO Will increasingly be responsible for consolidating these technology stacks to improve business performance .

Apshankar call , Establishing a single technology vision is easier said than done .CIO Must be with C Work closely with other business leaders , To determine which set of technologies ( For cloud environments 、ERP System 、 Business intelligence platform and CRM Tools ) Will become the pillar of the enterprise . Legacy and acquisition inherited technologies will be integrated into these mainstream technologies .

The challenge is multifaceted . Each cloud 、ERP、BI and CRM Each system has its own advantages . Teams and business units that have been using the old system will need to be trained on the new system . Besides , Data migration and system integration also take time 、 Energy and expertise support .

2、 Prepare for the next generation of technical services

meanwhile ,CIO It is also laying the foundation for the adoption of promising technologies with different maturities . They include next generation analytics 、 The Internet of things 、 Yuan universe and Web 3.0.

Apshankar Express ,“ According to our experience , Most enterprises are running multiple parallel plans for the future state of technical services , From operational efficiency to virtual world environments .”

When reviewing these new technologies ,CIO Need to consider their potential for cost savings , And new monetization opportunities related to providing a better customer experience . But this can be a tricky balancing act . Because when companies focus on multiple technology initiatives , Some efficiency and cost may be sacrificed .CIO The resources needed to guide the enterprise , So that all these technology plans can be seamlessly interwoven and implemented before losing impact .

3、 Implement cost management plan

meanwhile , Uncertain economic factors will prompt CIO stay 2022 Give priority to the cost management plan in , Including cloud expenditure analysis and return on investment (ROI) analysis .

Apshanka Explanation ,CIO They must quickly shift their focus from “ Heavy technology investment ” Turn into “ Value based technology investment ” And revenue management of technical services .

In the last few years , Cloud platform 、 business intelligence (BI) Tools and CRM The system increasingly relies on the pay per use model .Apshankar Suggest CIO And their teams check their ROI from these platforms . Besides , They should also try to use data monetization tools , To help a large number of enterprises they have mastered 、 product 、 Generate incremental revenue from supplier and customer data .

4、 Use the cloud for core business applications

IT reference service company Syntax Chief solution architect for Colin Dawes Express , Early cloud implementations often involved cutting-edge new applications , Now other parts of the enterprise are catching up .

2022 year ,CIO Enterprises will be encouraged to adopt more cloud to realize CRM/SCM/ERP/HRMS Core business applications for , This is different from the cautious approach of the past few years .

meanwhile , Applications focused on new technologies and digital transformation ( Like the Internet of things ) Will increasingly turn to cloud primitives , At the same time “ Cloud first ” Business analysis with thinking .

The main advantage of migrating core business applications to the cloud is , In time 、 Improve the visibility of accurate and reliable business information in an efficient way . In the last few years , Due to the impact of the pandemic , The demand for this technology is increasing .

5、 Using the cloud to support distributed workforce

The number of people working at home and in distributed scenarios is increasing , Also prompted CIO More investment in cloud infrastructure , To support this dispersed workforce .

Contact center service provider Mitel Of CIO Jamshid Rezaei call ,“ As more and more people work from home , Will accelerate the process of cloud migration , And in most cases , Is to migrate to a multi Cloud Architecture .”

Increased reliance on the cloud in remote work environments , signify CIO Need to closely manage its Cloud Architecture , To ensure its security and provide a seamless experience for end users . Besides ,CIO You also need to ensure that employees and end customers can safely and reliably process data stored in multiple locations .

6、 Build a culture of digital collaboration

COVID-19 The pandemic has promoted the new practice of large-scale home office , Even now many employees have returned to their posts ,CIO In support of cross family 、 Office and distributed staff still play an increasingly critical role in the mixed workflow . Now , The increasingly dispersed labor force requires CIO Adapt to and deal with relevant employees 、 Play a leading role in major business decisions for office space and other investments .

Application integration services Appfire CEO and co-founder of Randall Ward Express ,“CIO stay 2022 The first task of the year is the digital collaboration culture , Or determine the tools and systems that the enterprise needs , Long term support for remote and mixed employee collaboration .”

CIO Will increasingly be responsible for proving that employees' home office efficiency is the same as that of the office , Even better . This will enable managers and senior leaders to see the new distributed working methods as a valuable complement to the office , Rather than emergency measures like those taken during a pandemic .

7、 Develop a unified data management architecture

Management consulting company AArete Managing director of digital and technical practice Bhrugu Pange Express , To 2022 year ,CIO There will be a need to develop a cohesive data management architecture . As enterprises upgrade their technology stacks and data platforms ,SaaS、PaaS And more and more kinds of cloud platforms , This is an important driver . The orchestration of the underlying data is important for the application 、 platform 、 staff 、 It is essential that customers and other members provide the right information .

Various middleware platforms are dealing with all aspects of data orchestration . But at present there is nothing to deal with around the business 、 analysis 、 All use cases for data science and streaming media .Pange Hope to see more CIO Develop a cohesive data management architecture , Put various tools —— middleware 、 Tradition ETL/ELT Tools 、 Data Lake 、 Messaging applications 、 reverse ETL And cloud data warehouse —— Positioning in a modular 、 In an optimized and secure environment .

Pange Suggest CIO Develop flexible blueprints in the short to medium term , Recognize the technology debt arising from rapidly developing technology projects , And make a remediation plan .

8、 Explore new data analytics

Rezaei call ,CIO There is also a need to explore new data analysis techniques to provide faster 、 A more accurate picture of the enterprise . He said ,“ We now have the ability to gain insight into the myriad attributes of emerging analysis tools , And there are many things we can now use to drive innovation and growth within the enterprise .”

Rezaei Introduction , His team is exploring different data analysis methods to enhance the enterprise's own business performance . They also work with global partners , To ensure that end customers can use the analysis for their own benefit .

9、 Answer CIO The challenge of expanding roles

Over the past few years ,CIO Focus on the back end IT service . But in 2022 year , expect CIO Your role will become more complex , Overall expectations will also be higher .

Head of cloud and digital business of PricewaterhouseCoopers Dan Priest Express ,“ lately , We find that leaders' sense of mission and desire for new projects are shaping CIO Role . This is undoubtedly good news , Because it will help CIO Get into C Level management , Better play a strategic role .”

C Senior executives are beginning to realize , The right technology is an inherent part of defining a business strategy , In turn, it has the potential to drive new business models .CIO Now working with their senior colleagues , To implement these new business strategies , And make key decisions about their technology investments .