Success and failure of ERP software from the perspective of enterprise evaluation

1. First, from the perspective of enterprise evaluation .

The enterprise does not agree with , Can't say ERP successful . Enterprise evaluation covers both enterprise and individual dimensions , Separation comes from both enterprise needs and personal needs . In the final analysis, enterprise demand is what the enterprise wants to achieve 、 What difficulties to overcome and what dangers to avoid .

Personal needs such as the use of software , First impressions and feelings of suppliers and consultants , Individuals benefit from or are affected by this .

Personal evaluation is highly subjective 、 It's casual , All employees in the enterprise , Considering their position and direction , And I am right ERP Know and understand each , Yes ERP Success or not will have various evaluations and feelings , Sometimes even quite different .

2. From the direction of professional channel identification .

alien MRPⅡABCD Level measurement is no longer appropriate now ERP Implement a measure of success . Participate in independent software construction supervision and third-party evaluation channels , The whole process of software implementation is carried out in an all-round way 、 The whole process and dynamic monitoring and handling , It makes up for the simplification of enterprise audit indicators , The measurement method is unreasonable , Measure the unprofessional problems of operators .

3. From the direction of payment for project inspection .

ERP As a piece of software , Must be in the policy 、 scale 、 quality 、 cost 、 It is used under the constraint and balance of multiple factors at any time . From the perspective of project management, we have always measured ERP Success and failure of software , For example, the contract has been executed , The rights and responsibilities of both parties have been achieved , Completion of project inspection, etc .

Common operating procedures , Both sides of the software will regard the successful monthly conclusion of the software online application as a symbol of the completion of the software inspection . actually , Project verification does not mean that the software is actually implemented successfully , Sometimes it may be that the software dealer has been affirmed by the key leadership of the partner and thus has overcome the public opinion .

Perhaps because of the consideration of strategic cooperation between the two sides , And good interpersonal relations , Accommodation and concessions made by the partners, etc , That's another story . But usually , Payment for project inspection 、 The normal performance of the contract indicates that both parties are basically positive about the software effect .

4. From the perspective of the calendar used by the user .

ERP The successful or unsuccessful users of the system have the most say , Only most users have a more rational measurement after using it for a long time . for instance , Is the selection system fully operational , Does the person in charge of the enterprise's leadership use the information provided by the system to implement the handling and resolution plan .

Finance and affairs are not synchronized , Whether the accounts are consistent with the actual accounts , Is the data accurate , Whether the employees trust the system 、 Apply the system , Is there someone in the enterprise who is managing and protecting the system , Whether the operation rules and procedures required by the system have been created , And we are resolutely implementing and constantly tuning . These are the measures of the success and failure of the implementation of the system through the direction of the user .

We all know ,MRP yes ERP The point of , If the plan is scheduled 、 Production and cost control are not in normal operation , Just stay in finance and purchase, sale and deposit , Then the ERP It's not perfect , Not to mention that this is a successful implementation .

5. From the perspective of economic benefits

Given the effect of the empirical curve ,ERP There are few economic benefits, but the system can be displayed immediately when it goes online , Be sure to use it safely and skillfully for a period of time ,ERP A lot of economic benefits will be shown slowly . The economic benefit evaluation is made by comparing the economic benefit policy set in the early stage of the project , Detailed economic benefit policies can be compared with excellent enterprises in the same industry , Handled in accordance with the policy SMART The criteria confirm .

There are intangible and tangible economic benefits , Tangible economic benefits are easier to measure , Intangible economic benefits depend more on perception .

Besides , We should also pay attention to what kind of people the enterprise has paid 、 goods 、 The cost of goods and so on can be counted very simply , But the rate of return can hardly be said to be simply by the implementation ERP Software sofastsoft.com Brought about by the , Some benefits are brought by the firm , Some are brought about by handling , There are long-term strategic benefits .

One thing to keep in mind is that ,ERP The standards and definitions of success are not immutable . Because society 、 The vigorous development of economy and information technology , We have further improved our understanding of enterprise management and informatization ,ERP The external and internal aspects of success will change .