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质量管理大师爱德华·戴明博士经典的质量管理14条原则
2022-08-04 22:24:00 【魏波-】
质量管理大师爱德华·戴明博士经典的质量管理14条原则
1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.
翻译:企业要把提高产品和服务的质量作为持续不断的追求目标,以使自己能够具有竞争力,能持续生存下去并提供工作机会。
理解:
2. Adopt the new philosophy.
翻译:采用新的管理思想。
3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
翻译:停止靠检查来提高质量。取消大规模检查,而代之以在设计产品的第一时间就建立质量保证。
理解:不应该将质量依赖于检验工作,因为检验工作既昂贵,又不可靠,也并不直接提升产品质量,只是为了证明质量有缺陷。正确做法是将质量内建于整个流程之中,并通过有效的控制手段来证明流程自身的有效性。
4. End the practice of awarding business on the basis of price tag, Instead, minimized total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
翻译:结束以价格为标准来选择商业伙伴的行为。相反,要最小化总成本。
5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
翻译:要持之以恒的提高生产和服务的系统,以提高质量和生产效率,进而会不断地降低成本。
6. Institute training on the job.
翻译:建立在岗培训。
7. Institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of over-haul, as well as supervision of production workers.
翻译:建立领导力。监管的目的应该是帮助人和机器设备更好的工作。只是监管型管理是需要改变的,对生产工人的监管也是一样需要改变的。
8. Drive out fear, so that everyone may work effectively for the company.
翻译:消除恐惧,这样每个人就有可能为公司提供有效的工作。
9. Breaking down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in sue that may be encountered with the products or service.
翻译:打破部门的界限。在研究,设计,销售,和生产等不同部门的人应该以一个共同团队的形式来工作以预测产品或服务在生产中可能会遇到的问题。
10. Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.
翻译:消除那些要求工人零缺陷和新生产效率水平的口号,警告,和指标。这些警告只会产生敌对关系,因为大量的质量和生产效率低下的原因是由于系统的问题,其超出了工人的能力范围。
11.a. Eliminate work standards(quotas) on the factory floor. Substitute leadership.
翻译:消除工作指标,代之以领导力。
b. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.
翻译:消除目标管理方式,消除只凭数字的目标管理方式,代之以领导力。
12. a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
翻译:消除那些剥夺临时工为自己工作而骄傲的障碍。管理者的职责必须从调整数字到关注质量。
b. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objective.
翻译:消除那些剥夺在管理和工程岗位上的人为自己工作而骄傲的障碍。这就意味着放弃每年的评比和目标管理。
13. Institute a vigorous program of education and self-improvement.
翻译:建立一个强有力的教育和自我发展项目
14. Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job.
翻译:让公司里的每个人都参与到这场变革中,变革是每个人的工作。
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