Customer service system attached to crmeb Standard Edition

CRMEB E-commerce applet independent customer service system , Make consultation more convenient , Very tall , Similar to JD , This embedded customer service system is really good , Highly recommended .

Customer service system is the foundation of a mall , It's also the most important function , It is directly related to whether users can quickly contact businesses at the first time , From the brand level, it will first give users a brand effect , So as to enhance the sense of trust . From the service level, this is like a shopping guide in a shopping mall , Assume the responsibility of answering customer questions , The most important bridge connecting its merchants and users , A professional customer service , Plus professional introduction scripts , It will make the order rate higher .

CRMEB Customer service system of single merchant mall , Single from UI Design and interactive experience can reflect the intentions of the development team , To add customer service, you can create a customer service account through the background , The customer service can log in to the customer service system through the account and password , At present, the customer service system can automatically allocate user consultation , Distinguish whether the user is through the mobile terminal or PC End in , Multiple customer service can be transferred quickly with one key , Many types of customer service, such as pre-sales and after-sales, are seamlessly connected and transferred , Improve user experience and praise .

Order operation does not need to switch back to the mall background , The chat interface can directly manage orders , deliver goods , Price change 、 Add user tags and other important operations .

Standard customer service script , And some questions that users often ask , A unified script can be established , Enter into the script library of the system , Greatly reduce the working pressure of customer service , It can also avoid unclear answers to some professional questions , A series of unnecessary troubles caused by wrong answers .