Which is the best billing method for okcc call center

In the communications industry , For many communication systems , Billing is a big problem .
Earlier years , Disorderly deduction of communication fee is 3-15 The hot topic of the party ; The communication operators face the complaints of user billing , Often choose to calm things down .

Call center industry , Basically all systems can record call records , But it can be billed , There are very few , There is no reason for it , Because billing involves money , accuracy 、 High timeliness requirements , High business complexity , Difficult to develop , And the customer doesn't have to pay for it .
The most basic requirements for accuracy , Not much , not a few . From a billing point of view , It should be able to clearly reflect the business type of customers 、 Start / End time 、 Tariff standard and final fee . It seems easy to be accurate , But we can do this well in practice , The difficulty is not small , Because except for the normal situation , There are still many exceptions to consider . for example , The program appears bug Abnormal exit , System power failure / restart , Network packet loss , An exception occurred in the database store , And so on. .
timeliness , This means that the generation of call records and the deduction of fees need to be timely , No backlog 、 Serious delay in reprocessing , otherwise , Users' consumption is very likely to be seriously overdrawn , Cause great losses to the operator . In the prepaid scenario , Truly accomplish 0 overdraft , For most communication systems , It's a huge challenge .
Billing is for operation , And the operation must consider meeting the market competition 、 Demand for differentiated competition , that , The flexibility of billing is tested .
for instance , Conduct business based on cloud call center , The end customer is the enterprise , But there may be agents in the middle , Then billing is not only required for the final enterprise , It is also necessary to consider how to meet the billing requirements of agents / Profit demand . Billing object , It is aimed at enterprises , Or users in the enterprise / Seats are the object , Or with the resources provided （ E.g. large /400 Numbers, etc ） As object , In different scenarios , There may be , Even exist at the same time . Billing time , Whether it depends on different businesses , Set different rates ？ Charge by minute , Pay per time , Even pay by effect , The average rental 、 Daily rent is charged , Monthly rent deduction also needs to consider the issue of deduction date . front 3 One price per minute followed by another price per minute , Long distance local call rates vary , These have become commonplace , For the sake of market competitiveness , You may also need to set a minimum consumption （ Be careful , The target of low consumption may be enterprises , It could also be users , There may also be number resources ）、 Package （ There is a charge in the package , There is another charge besides the package ）, If possible , You can also have some holiday packages .
Functional difficulty , In addition to business complexity 、 The consideration of abnormal conditions is relevant , It is also closely related to system performance .100 A system of users , And 10000 A system of users , And 10 A system with 10000 users , The same billing function , System Architecture 、IO Storage 、 Computing power scheduling, etc , What appears may already be something different , The difficulty of implementation is not the same , The required input is likely to be an exponential increase . So if you want the most convenient and effective billing method, you are welcome to explore with bloggers .