How to set up an internal wiki for your enterprise?

What is interior  Wiki？

Inside  wiki（ Also known as company wiki） Used as a centralized Center , Allows you to store 、 Share and collaborate on company information .

Traditionally ,wiki  Usually built on open source software . Internal wikis focus on crowdsourcing , Let employees create knowledge together —— Just like the company's own Wikipedia .

You can usually from the inside  wiki  Some of the features obtained include ：

Employees store knowledge in  wiki  In the article . As information becomes available to all employees , Improved knowledge sharing and knowledge transfer . Collaboration capabilities that allow team members to create and edit information .

Now , More advanced  wiki  It also includes further user access management and communication with  Slack  And other application integration .

Have internal  Wiki  The benefits of

Use the inside  wiki  There are many advantages , Include ：

Convenient access . By gathering information in one place , You can avoid content being trapped in  USB、 Computer hard drive or email . Increase security . By collecting files in a safe location , You can reduce the risk of information falling into the wrong hands . Reduce information loss . Practice by establishing documentation , You can reduce the high costs associated with knowledge loss . Reduce employee turnover and entry costs . With documented knowledge and a simple induction process , You can significantly reduce this cost . A simpler way to get started . At the beginning of knowledge management, I hope to compare  Google Docs  Stronger companies can find  wiki  It is a tool with low entry threshold , Because it's easy to add new users and users add new content .

How to create and set up internal  Wiki

If you want to create and set up an internal  wiki, Let's take a look at the steps you will go through .

• Formulating strategy

What functions do you need ？ for example , Consider how you will use advanced user access management and file management functions .

Consider an internal  wiki  Whether it is enough to meet the needs of your company and what you want to accomplish with this tool ,  Staff entry 、 Sales and customer relations or document collaboration . Collect what you want in  wiki  Information accessed in .

• Set up your internal  Wiki

Determine the type you want ：

Set category , Make it easier for users to navigate to the correct information . Create a welcome start page to guide users . Customize  wiki  To suit your brand  —  Upload your logo 、 Change font 、 Add color, etc .

• Upload or create information

Upload the reports you have collected 、 Manuals and other documents . And will write down the necessary contents 、 The creation of content is assigned to the most appropriate employees .

• Link content pages together

No matter your enterprise  wiki  How excellent your search function is , Users still have to use it to benefit . This is why you want to link related pages together .  Consider the relevant information that users will benefit from when reading pages and linking to them .

• Manage access levels

Not all  wiki  Can easily manage user access . If you set more advanced permissions , You may hide some content from some users , Or show articles only to a few users .

• Plan control and maintenance

because  wiki  Allow anyone to provide information , Therefore, you must set permissions for unnecessary personnel to avoid unnecessary errors .

A suitable one can help build the interior wiki Of SaaS  Software -Baklib

Baklib Is an online document editing and content sharing tool , It not only provides a good platform for users to sort out their knowledge , It also provides a high-quality knowledge publishing platform , adopt Baklib The content of the document will be automatically converted into a website , By setting url Links can be accessed , Convenient for customers to watch online , Help them understand the product , Provide convenience for users .

It can not only be used within the enterprise wiki It can also be used as an external help center , Help enterprises better manage internal knowledge , Improve work efficiency , Improve the user experience externally .https://www.baklib.com/?utm_content=21&utm_source=zhihu