Five solutions that give consideration to enterprise anti epidemic and development, from IBM

If there are not enough people to process orders after returning to work , Try using robots to deal with it ！ In the past few months , A century old Chinese sauce enterprise has used process robots to handle orders from all over the world .

This is a new method , With its help , The order operation involving people's basic living materials has been realized 100% The accuracy of , At the same time, it also improves the work efficiency 20 times .

Because the business involves the whole world , These orders from all over the world go through the global banking trading system . During the epidemic , These trading systems have not been interrupted —— Of them 90% All by IBM Provide support .

IBM It is a technology giant that we are used to, so we often don't see it in our daily life , Since selling the notebook business in the early years , It is hidden in that bottle of soy sauce , Or behind the banks , Serve the people .

These are today's IBM Areas of focus and expertise , It is also an area in which enterprises were aroused strong desire during the epidemic —— For example, using technology to accelerate innovation 、 Create more flexible and agile business models , Build resilient key business processes ……

IBM Vice President, 、 Chief operating officer of Greater China and head of strategic department Jiang Xixiu

After the outbreak ,IBM The team led by Vice President jiangxixiu began to think , To provide targeted solutions for enterprises , Solve the uncertainty of the business in the abnormal state and the new normal , And ensure business continuity . And he was IBM Chief operating officer of Greater China and head of strategic department .

Two principles were first established ： First, timeliness , Second, local delivery .

“ The best thing , It has to be 60 God ～90 Generate positive results for customers within days , We will choose .” Zhou Jie is IBM Solutions and business development experts in Greater China , "He recalls. , from 2 In the beginning ,IBM The marketing department began to discuss and collect relevant solutions with various business departments .

IBM After integrating the cloud and services , There are two product departments and two service departments , They are the hardware product department 、 Software product department , And consulting services and technical architecture services . Dozens of consultants and technical experts from these departments participated in the integration of those solutions .

IBM Solutions and business development experts in Greater China Jie Zhou

By automating the robot process （RPA）、 Artificial intelligence , And some automation tools 、 Integration of data and intelligent services ,IBM It provides a unified product for intelligent workflow . These products can solve the problem of enterprise data recovery automation 、 Automation consulting and implementation services , As well as specific needs such as capturing market dynamics and forecasting consumption trends .

That century old sauce enterprise chose to deploy robots , Some of the technical functions are used . Its full name is “ Process automation integration solutions ”, yes IBM One of the final five solutions .

IBM Vice President, 、 General manager of cloud computing and cognitive software in Greater China Miao Keyan

The artificial intelligence involved here , Is in accordance with IBM The artificial intelligence of temperament .“ from IBM The angle of ,（ It depends on artificial intelligence ） Has it brought value to your key business .”IBM Vice President, 、 Miao Keyan, general manager of cloud computing and cognitive software in Greater China, said , He focuses on enterprise level artificial intelligence , It is not a general-purpose artificial intelligence .

The latter has lifted the appetite of enterprises for intelligence .

This is similar to when the industrial Internet of things became a hot word , Understand enterprise business “ Tradition ” Technology enterprises are once again radiant —— Until then, , They have been pulled off the headlines by Internet companies .

The power to completely change the enterprise , It comes from the deep combination of technology and industry experience —— This is not a unicorn paradise —— Decades of experience accumulation is the key , There are thought tools 、 Hardware and software tools 、 Automation tools ……

Some of them incorporate process automation integration solutions , To meet the needs of enterprises in the epidemic environment .

For example, automated consulting and production tools （Automation Consultancy & Production）, It can improve the return on investment of enterprise automation construction 40% about , At the same time, about 30% And so on .

IBM Enterprise level robot process automation platform （IBM Cloud RPA, Cloud Pak for Automation）, Automatic order placing has been created in many enterprises that have already implemented 100% Accuracy rate 、7×24 Hours of continuous operation 0 A record of errors .

Besides , Related tools also include inline AI Engine's intelligent workflow （Intelligent Workflow with AI Engine）、 Data recovery automation （IBM Resiliency Orchestration） etc. .

All of these involve what Miao Keyan said about the value oriented to key businesses . He thinks that , In the dimension of artificial intelligence , The artificial intelligence integrated into the scheme must first be able to reflect its value in rapidly supporting the business development of the enterprise . Whether this development is a business shift to online , Or employees work at home , Or even related data security issues .

On the first day after the outbreak , ENN group IT The Department received three times as many phone service requests as usual . Like many enterprises , A large number of employees swarmed in and applied to open a remote office environment . This involves a lot of permission opening and tool deployment issues .

ENN group IT The Department started training that night IBM Watson Virtual Assistant （IBM Watson Assistant）. Because the whole process does not need programming , So managers are only at night , Provide it with appropriate data and knowledge base . the second day , The virtual assistant takes over most of the corresponding human work , Automated implementation of thousands of service requests .

“ The customer was very satisfied .” Zhou Jie said , There are also many scenarios in which this virtual assistant can be applied . It and Watson Discovery Make up a “ Work scenarios reshape integrated solutions ”.

The name is reminiscent of the video conferencing system used in telecommuting , But it's far from that . It is an overall scheme for the comprehensive digital transformation of the enterprise office environment , The employee departments involved are all over the enterprise —— Including finance 、 Human resources 、 Administration , market 、 sales 、 service 、IT、 Research and development 、 Operations etc. .

It can realize all the functions in the real office of the enterprise , It can also build an intelligent knowledge base 、 Protect trade secrets and critical data , And help enterprises quickly build business scenarios without technical background —— Just like ENN group used one night to train virtual assistants .

IBM In its materials, it is introduced that , This plan “ Especially suitable for finance 、 automobile 、 manufacture 、 retail 、 Medium sized and above enterprises in all industries such as energy , Especially with so many seats 、 Large call centers that are not convenient for centralized office , And have a large number of scattered employees nationwide or globally 、 Chain store enterprises ”.

stay IBM Among the five solutions for the epidemic situation , It also includes network information security integration solutions 、 Global supply chain optimization and integration solutions 、 Intelligent multi cloud management integration solution .

These solutions are the same as others , It involves the epidemic situation , It also cares about the digital future of enterprises .

Take the global supply chain optimization and integration solution as an example , One of the largest mobile phone manufacturers in China has benefited from it .

When the outbreak began in China , The company quickly transferred mobile phone production to other Asian countries , Maintain global supply ; After returning to work in China , It also quickly moved mobile phone production to factories in China , Guarantee the supply of domestic and international markets .

This scheme introduces IBM BLM（ Business leadership model ） Strategic methodology , It is an ideological tool to help enterprises sort out the smooth connection between strategy formulation and implementation framework , from IBM Numerous software and hardware tools support .

Through this program , Enterprises can fully understand the future 3 year ～5 Supply strategy and key development areas during the year , Make enterprises take fewer detours in the global supply chain layout , And support the medium and long-term development strategy of the enterprise .