I didn't cancel

I made an online taxi Hailing , After the driver settles the bill , Say it's too far away from me , There is a traffic jam downstairs , I said it's okay. I'll wait for you , There may be no traffic jam downstairs , You come on , The driver said the itinerary showed the traffic jam and asked me to cancel , I declined , Finally, I watched the driver drive downstairs , Customer service canceled my order , alas ！