[ITSM] what is ITSM and why does it department need ITSM

For an enterprise , Whatever IT How big is the architecture , Need to be ITSM. What is ITSM, Why companies IT Department needs ITSM Well ？

What is? ITSM

ITSM, namely IT Service management . Come of ITIL（IT Infrastructure Library,IT Infrastructure standards ）, It is a set of measures to help enterprises to IT Systematic planning 、 Research and development 、 Implement and operate effective management methods , It's a methodology .

In Europe 60% Of IT Practitioners know ITSM, In the United States 30% Of IT Practitioners know ITSM, But in China, I know ITSM There are few people .IT Operational problems , More is not from technology , It comes from management . At present, many people think of business first , Then it is IT, Rather than using IT To drive the business . Can really integrate business with IT There are not many perfectly integrated enterprises .

IT Why does the department need ITSM

ITSM It is mainly used for IT Management, not business management of the enterprise , It is very important to know this , Because it clearly divides ITSM And ERP、CRM and SCM The difference between management methods and software , The difference is ：ITSM oriented IT management , The latter is oriented to business management .

ITSM Through a set of service level agreements (SLA) To guarantee IT Collaborative process of service quality , It integrates system management 、 Network management 、 Management activities such as system development management and change management 、 Asset management 、 The theory and practice of many processes such as problem management , Can be IT Integration of management and business management .

ITSM System software recommendation

ITSM Our main task is to manage customers and users IT demand ,ManageEngine ServiceDesk Plus Fundamentally changed IT The working mode of the Department , It's for IT Problem handling provides superior visibility and centralized control , take IT Service management Upgrade from fire-fighting emergency repair mode to focus on IT Hidden danger prevention , It can avoid problems that are difficult to deal with in a short time in the business of the organization IT accident .

ServiceDesk Plus Use the graphical workflow builder to create... Through end-to-end customization IT Service and business process automation . Build workflows for business processes , Visualize workflow to optimize IT The business process . For example, user led process 、 Travel requests and multisectoral NOC etc. .

ServiceDesk Plus It can improve the whole IT The productivity of the team , And then improve the satisfaction of end users .10 Over the years ,ServiceDesk Plus Has helped millions of IT personnel 、 End users and stakeholders improve and optimize IT Service quality .