Share three stories about CMDB

Original text ： Jiawei blue whale service number

In the process of serving customers, we often find , Different positions have different demands for the same product .

One 、 What makes him addicted Excel Drenched ？

Xiao Zhang is an operation and maintenance engineer , Responsible for maintaining the company configuration form . At present, the company's configuration information is based on Excel Tables are the main means of maintenance , He has to open different... Every day Excel form , The tables are filled with information such as asset and allocation statistics , Update and maintain on time according to the maintenance status of the day .

Especially these years , The company's business is expanding , The number of systems is increasing , Every time I maintain it, I am in a hurry , Data needs to be carefully recorded and checked , Avoid data inconsistency . When the company has oneortwo businesses , Twoorthree systems , With many years of work experience, he can know the impact of a certain fault without looking up the table too much , And take immediate response measures . With the arrival of many new employees , Unlike Xiao Zhang, they have many years of industry experience , Every time I would ask Xiao Zhang what to do about this and that , It's really big . And after the number of systems increases , Sometimes Xiao Zhang is too busy for himself , I don't have much time and energy to teach and demonstrate one by one .

 

Two 、 I make complaints about it CMDB Not as good as Excel To use ？

Lao Wang, Xiao Zhang's boss, said that recently, his work has also begun to show bottlenecks . In fact, the company has construction CMDB Of , However, after a period of time, the employees under their control have roast that it is difficult to use , say CMDB The data in is often inaccurate , It can be maintained and used Excel It's not that different , So now they are using Excel 了 , Spending a lot of manpower and material resources to build CMDB Be helpless and idle . When leaders ask why they worked hard at the beginning CMDB Nobody's using it anymore , It's hard to tell for yourself , So in addition to completing their daily work , You have to spend time looking up data and studying CMDB Why is the data not accurate , How to do dynamic maintenance , How to use these data, etc , Feeling overwhelmed .

 

3、 ... and 、CMDB I don't know how to embody the value of ？

Mr. Li, a senior executive of the company , After careful investigation, I bought a set of good quality CMDB, Finally put the enterprise's IT Resources have been sorted out and maintained , Be able to view and manage the overall operation of the system and equipment at any time . But every year so many resources are invested in CMDB Maintenance , But there is no output , I don't know the specific contribution to the company's business , I wonder where so much money has been spent , Is it worth it ？ After carefully reviewing relevant information and investigation , Mr. Li believes that the above is due to the fact that when planning and constructing O & M scenarios and activities , Did not consider CMDB Integration and application of , Cause now CMDB The value of .

 

The above names are purely fictitious , If there is any similarity, it is absolutely coincidental . But as mentioned above , But we often hear customers talk to us .

Under construction CMDB Before , Enterprise users are generally based on Excel Maintain what you are responsible for IT data , And different O & M teams are based on Excel There is already a default collaboration process ： Provide the corresponding data as needed Excel form . meanwhile , This Excel It is the data base for users' daily operation and maintenance work , Plus right Excel Be familiar with , Will be more willing to maintain this Excel Data accuracy . however , As the enterprise CMDB Construction , The user maintains data from Excel Migrate to CMDB after , be based on CMDB The construction concept of , The granularity and amount of data that each user needs to maintain increase , You also need to maintain the relationship between different data . Users will find themselves spending a lot of time maintaining data every day , The workload has doubled several times , here CMDB The construction of is... For users “ Increasing negative ” instead of “ alleviate excessive burden ”. in the course of time , The user loses maintenance CMDB Patience and motivation of data in , The data quality is greatly reduced , The data consumer cannot use it .

therefore , Enterprises CMDB One of the core factors of construction is the degree of automatic maintenance of data , Whether the technical attributes of related objects can be maintained automatically through technical means 、CMDB Data quality 、 User motivation and acceptance are key factors .

With the development of digital transformation , Offline business is gradually online , The chimney construction of operation and maintenance system is serious , Enterprises are gradually aware of the construction CMDB Importance . But what is the core value or core scenario to build CMDB It is often a headache , If the construction concept is wrong in the early stage , It will directly lead to the failure to use after the construction , The operation and maintenance personnel feel “ It only increases the cost , I don't feel the practical use ”, Gradually abandon maintenance , Lead to CMDB Reduced to a limbic system .

that CMDB How will it be built ？ Click to download CMDB Construction data ： Based on data driven CMDB Solution