Chapter 10 project communication management

The first 10 Chapter Project communication management

Several dimension classifications of project communication — Add — master

What is project communication management (P-369)— understand

Project communication management （Communications Management）： To ensure that project information is timely and properly planned 、 collect 、 Generate 、 Storage 、 retrieval 、 management 、 control 、 Monitoring and final disposition of processes required .

The project manager has 75%～90% Time for communication .

The project manager spends most of his time communicating , But the most important role of the project manager is to integrate .

One of the project communication management processes “ Planning, communication and management ”（ Planning process team ）P-369— master

** Planning, communication and management ：** It is based on the information needs and requirements of stakeholders and the available assets of the organization , The process of developing appropriate project communication and planning .

The role of this process ：

• Identify and document the most efficient and effective means of communication with stakeholders .
  

Effective communication 、 Effective communication （P-370）– understand

Planning, communication and management — Input ： Stakeholder register （P-370）– master

Provide information for planning and communication with project stakeholders .

Planning, communication and management — Tools and technology ： Communication needs analysis （P-375）– master

Identify the information needs of project stakeholders , Include the type and format of the required information , And the value of information to stakeholders .

Project resources can only be used to communicate information that is conducive to the success of the project , Or information that will fail due to lack of communication .

Communication needs analysis – Communication channels （P-367）– master

Communication channels ---- A medium for transmitting information selected and established by the information source , That is, the way for information disseminators to transmit information .

• Calculation formula ----n(n-1)/2;n Represents the number of stakeholders .
• When calculating communication channels , You should describe it in detail according to the title stem , Pay attention to whether the project manager is included , And “ Add to ” still “ Added ”.

Planning, communication and management — Tools and technology ： Communication technology （P-375）– master

Communication technology ： Various technologies can be used to transfer information between project stakeholders . for example ： The conversation 、 meeting 、 Written documents 、 Materials etc. .

Factors that may affect the choice of communication technology ： The urgency of information needs 、 Usability 、 Ease of use 、 Project environment 、 Sensitivity and confidentiality .

Planning, communication and management — Tools and technology ： Communication model （P-366）– master

Planning, communication and management — Tools and technology ： Communication methods （P-376）– a key

Planning, communication and management — Output ： Communication management plan （P-370）– a key

Project communication management process II “ Management communication ”（ Execution process group ）P-371— master

** Management communication ：** According to the communication management plan , Generate 、 collect 、 distribution 、 Store 、 The process of retrieving and finally disposing of project information .

The role of this process ：

• Promote effective and effective communication among project stakeholders .

Management communication — Input ： Work performance report （P-371）– master

Job performance reports bring together project performance and status information , Can be used to facilitate discussion and establish communication .

Management communication — Tools and technology ： Communication technology — understand

Choose communication techniques , The focus is on ensuring that the communication technology chosen is appropriate for the information that needs to be communicated .

Management communication — Tools and technology ： Communication model — understand

Select communication model , The focus is to ensure that the selected communication model is appropriate for the ongoing project , Ensure that any obstacles in the communication model are identified and managed （ noise ）

Management communication — Tools and technology ： Communication methods — understand

Choose a communication method , The focus is on ensuring that the information that has been created and published can be received and understood , Thus, the information can be responded and fed back .

Management communication — Tools and technology ： mis （P-376）– understand

Used to manage and distribute project information .

Management communication — Tools and technology ： Reporting performance （P-376）– master

** Reporting performance ：** Collect and publish performance information , Including status reports 、 Progress measurement results and prediction results .（ It's simple 、 Can be detailed ）

Simple status reports ：“ Percentage complete ”、 Status indicators for each domain .

Detailed status reports may include （ In the past 、 Now? 、 future ） ：

• An analysis of past performance ; Project forecast analysis , Including time and cost ;
• Work completed during the reporting period ; Work to be completed in the next reporting period ;
• Summary of approved changes in the reporting period ; Other relevant information that needs to be reviewed and discussed .

Management communication — Output ： Project communication （P-372）– master

** Project communication ：** Include （ But not limited to, ）： Performance report 、 Deliverables status 、 Progress 、 Costs incurred
** Factors affecting project communication include （ But not limited to, ）：** The urgency and impact of information 、 Information transmission method 、 Degree of information confidentiality .

The third part of the project communication management process “ Control communication ”（ Monitoring process group ）P-373— master

** Control communication ：** The process of monitoring and controlling communication throughout the project life cycle , To ensure that the information needs of project stakeholders are met .

The role of this process ：

• Ensure the optimization of information flow among all communication participants at all times .

Control communication — Input ： Project communication （P-373）– understand

Job performance reports bring together project performance and status information , Can be used to facilitate discussion and establish communication .

Control communication — Output ： Project file update （P-374）– understand

The project documents updated during the control communication meeting may include （ But not limited to, ）：

1. forecast ;
2. Performance report ;
3. Problem log ;

The first 10 Chapter Project communication management ----ITTO Summary