Visit GOPS Long Zhi booth, Forrester's latest report: "the Forrester Wave: the fourth quarter of 2021 enterprise service management report

Forrester, an international authoritative consulting agency, released the "Forrester Wave: Enterprise Service Management Report" for the fourth quarter of 2021.According to the report, Atlassian was selected as an ESM (Enterprise Service Management) leader and achieved the highest score in 18 of the 22 ESM evaluation criteria.In addition to this, Atlassian received the highest score in the strategy category in this evaluation.

Forrester is globalOne of the most authoritative IT consulting evaluation agencies, the Forrester Wave evaluation highlights leaders, performers, competitors and challengers for the 15 most important international enterprise service management (ESM) providers selected this time.In the report, Forrester wrote that Atlassian's strategy "is centered on a full-featured digital product ... coupled with an effective Land and Expand customer acquisition model, their strategy scores on this assessment.Highest."

Forrester believes that Atlassian's biggest strengths are availability, ecosystem and Atlassian suite integration."Atlassian is a great choice for businesses looking for a comprehensive, integrated service management platform that brings together development, operations and business teams." Teams around the world are also realizing the benefits of using Atlassian Jira Service Managementto huge profits.Because JSM is able to "reference customers noting their advantages in usability, speed to value, and flexibility to meet their needs."

These topics also appear in Atlassian's recently concluded "High Speed ​​ITSM""This is its first service management-focused client event on a global tour.Enterprise IT leaders share success stories using Jira Service Management, which revolve around three key benefits:

1. 

FasterRealize value quickly

—Thanks to an intuitive solution with pre-built templates and transparent pricing models, customers can quickly customize and deploy a great service experience—without the need for lengthy consulting work andOverpaying for features used.

2. 

Significantly improved visibility and information flow

—empowering teams to provide the best service experience, whichThat's why ESM solutions must ensure that information flows between teams to facilitate good decision making.Jira Service Management provides a unique connection for development and operations teams using Jira Software, in addition to over 1000 robust applications available through the Atlassian marketplace.

3. 

Better cross-team collaboration

—Great service delivery often involves more than one team.Only Jira Service Management unites businesses through a single platform to help teams from HR, legal, finance and more create standardized, replicable, scalable service delivery practices.

Visit the Longzhi booth #309 at the GOPS Global Operation and Maintenance Conference to get the full Forrester report

Read the full Forrester analysis report, you will know:

• Forrester Evaluation and Analysis of 15 Top ESM Vendors

• ESMKey Trends in Features and Use Cases

• Why and How to Suggest a Strong ESM Strategy

As Atlassian's global platinum partner and DevSecOps solution provider, Longzhi always pays attention to the latest developments, trends and insights in the field of ITSM.

August 19-20, 2022, Renaissance Shenzhen Bay Hotel, Longzhi will meet you at booth #309

, come to the booth to get the full version of "Forrester Wave": Enterprise Service Management Report for the Fourth Quarter of 2021";

In addition, there are important reports such as "Atlassian ITSM Ultimate Guide", ITSM dry goods and rich gifts, Longzhi is looking forward toSee you in Shenzhen!