vivo announced to extend the product warranty period, the system launched a variety of functional services

Chinanews.com, February 18th, in order to protect the personal and property safety of users, vivo officially announced on the 17th to update the extended warranty service policy, which will extend the warranty and package of vivo and iQOO mobile phones.Change the deadline.The specific details are as follows: vivo and iQOO mobile phones whose warranty period has expired from January 1, 2020 to March 31, 2020 will be uniformly extended for 90 days;For vivo and iQOO mobile phones, the replacement period has been extended to March 31.

In addition to updating the product extension policy, vivo has also launched many after-sales services during special periods.If the user's mobile phone product needs to be replaced, in order to avoid the user's contact with too many people, vivo has launched a repair service. Users can place an order online, that is, a courier will pick up the item, and the phone will be sterilized and sent back after it is repaired.At the same time, users will be exempted from two-way postage.

If the user chooses to send the mobile phone to the service center for repair, in order to avoid too many people gathering, you can also leave the mobile phone after registration, and the vivo service center will mail it to the user after the repair, and free postage.Not only that, for mobile phone problems that do not require replacement of accessories, users can ask vivo engineers to remotely assist in solving the problem by applying for one-to-one service from experts.If users are confused when using their mobile phones, they can also use the built-in "vivo official website" APP of vivo mobile phones, enter "Services", and select "Smart Customer Service".

In addition, vivo stores have also taken adequate safety measures during the epidemic prevention period.Vivo employees will pay attention to protection and avoid the epidemic area when they go to work every day; check their health status such as body temperature and cough before going to work every day; and change masks, measure body temperature, and conduct in-store disinfection every 4 hours.For customers who go to a vivo store to buy a machine, vivo staff will first visually check whether the customer's mask is standard, and give masks to those who do not wear them; when introducing products to customers, vivo staff will keep a distance of one meter from the customer; when customers experience the experience after leaving the store, vivo staff will also disinfect the prototype and customer contact areas, and wash their hands in time to ensure the safety of every customer entering the store.

The implementation of these epidemic prevention measures is not only the responsibility of vivo to its own employees, but also the guarantee of customer safety.In order to give vivo users the most complete experience, vivo mobile phones have recently launched many functions.Previously, the E-Government Office of the General Office of the State Council, the National Health Commission and China Electronics Technology Group Corporation jointly established a big data research team for epidemic prevention and control, and quickly developed a "close contact measuring instrument" relying on the national "Internet + supervision" system.application.

In order to make consumers understand and use the service in a timely manner, under the leadership of Xinhua News Agency Economic Information News and China Academy of Information and Communications Technology, vivo launched the precise push service within 2 hours, and within one dayThe "close contact measuring instrument" has been developed into a quick application, providing a quick query tool for vivo users to better confirm their status.

It is worth mentioning that recently vivo has also launched free indoor exercise courses in the Jovi exercise card to help users exercise at home.In addition, in extraordinary times, the built-in Jovi smart map recognition, vivo sticky notes, smart screen projection, remote assistance, child mode, split-screen multitasking and other functions built into vivo mobile phones also provide practical and efficient functions for users who work and study at home.s help.

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