How about the order management of okcc call center

Customers often ask ,OK-CC Whether the call center system supports order management ？

The answer is yes . and ,OK-CC The order module of , Has been able to meet the vast majority of users .

General , Based on the call center to carry out order activities , The most important is the marketing outbound call scenario , And TV shopping scenes ; In addition to selling physical goods , You can also sell virtual goods .

OK-CC Order management of , It is mainly divided into commodities 、 warehouse 、 Order process 、 logistics 、 invoice 、 Statistical report 6 large .

The product mainly defines the relevant information of the product , Including but not limited to the name 、 brand 、 model 、 retail / Discount price, etc , You can also agree whether the discount price needs to be approved 、 Designated marketing team , besides , You can also customize product parameters .

Warehouse management , It mainly manages the warehousing of goods 、 Delivery related information , At the same time, you can set the warehouse management , And set up shipper role to manage commodity delivery .

The order process is mainly to complete the goods from order 、 The examination and approval 、 The whole process from financial collection to logistics delivery , Depending on the business , You can set whether to collect before shipping or to ship before receiving .

Logistics is mainly used to record the logistics company and order number used for commodity delivery , It is convenient for subsequent query and management of logistics information .

Invoice management mainly refers to the relevant information of invoicing when selling goods , And whether it is sent with the goods , Or send it separately , Support the export of order invoice status records and related data .

Statistical report , Based on goods 、 warehouse 、 Logistics and other different perspectives , As well as data statistics for the marketing performance of marketing personnel , It is convenient to manage the sales process and results .

OK-CC Order management function of , In production practice , Actually deploy to various telemarketing scenarios , After years of verification & perfect , Order management based on six modules can well meet the requirements of most commodity marketing scenarios , Welcome to exchange .