AWS Support Plan

This article is about how you can learn from AWS How to get technical support . In the certification exam , Basically, there will be a question involving .AWS There are four different support programs （Support plans）

• Basic

• Developer

• Business

• Enterprise

Basic

This is the only free support program . The following support services are included ：

• Visit the white paper （whitepapers）, file （documentation） And the community （communities）

• You can consult and charge and raise the service limit （service limit） Related issues .

• Access to Limited AWS Trusted Advisor Check the item

• have access to AWS Personal Health Dashboard

Developer

except Basic Beyond the included services ,

• Open any number of technical support work orders

• Visit the best practice guide

• Client diagnostic tools （diagnostic tools）

• Tectonic block （building-block） Level architecture support , For how to use AWS Products , Features and services provide guidance

• Support monthly payment , There are no long-term contract requirements .

Business

except Developer Beyond the included services

• Provide what you need to be able to best meet your needs AWS product , Use case guidance for features and services .

• be-all AWS Trusted Advisors Check the item

• Limited support for third-party software

Enterprise

In addition to containing Business In addition to our services

• Application architecture guidance , It can provide consulting services for your use cases and Applications

• Infrastructure incident management （Infrastructure event management）： A short-term AWS Support intervention to help you gain a better understanding of use cases .

• A technical account manager （Technical Account Manager）

Technical Account Manager (TAM)

If you have Enterprise Support plan , that TAM It's you AWS First contact for . They provide professional guidance , Architecture review and timely communication about the application and optimization you plan to deploy . Their professional scope can cover all AWS service , Therefore, it can help you design efficient solutions by using a variety of services .