Musk promotes the development of fascinating new products partners remind important questions

In an interview with Insider In an interview , Tesla automotive business 、 Solar business and SpaceX its Starlink The customer of Internet access service said , They are interested in pre-sales 、 Very dissatisfied with the after-sales service . Experts say , Including opaque delivery time 、 Customer service calls are difficult to make 、 Complaints including long waiting times for maintenance , It will damage the image of Musk's companies in the hearts of consumers .

Regulatory documents show , Tesla car sales are growing rapidly ,2021 Annual growth of more than 1 times , But the service network has not been expanded at the same time . This imbalance causes the customer to complain about the long waiting time for maintenance 、 Low level of customer service . This is related to Tesla's business model of operating the maintenance center . One expert said ,“ Obviously , Tesla decided to sacrifice service , The goal is to make every effort to promote revenue growth .”

last year 5 month ,14 Famous solar energy product customers to Insider Express , They were called by Tesla customer service representatives “ ignore ”. Two former employees of Tesla Energy said , The company has employees who are responsible for searching complaint information on social media , As a result, some customers directly post on social media rather than complain to Tesla when they encounter product problems .

This year, 1 month ,SpaceX In the world 25 There are more than users in countries and regions 14.5 ten thousand ,2021 The two figures in are 12 and 9 ten thousand .

Consultancy, Elixrr Partner Elia · Lebuchin （Iliya Rybchin） Express , For innovative companies , The customer has a certain tolerance , But if the customer service problem is not solved for a long time , Customer dissatisfaction accumulates , Ultimately affect the company's growth .