Nine CIO trends and priorities in 2022

To continue to respond COVID-19 Impact of the epidemic , Enterprises around the world are significantly changing their business operations and the way they provide new services and customers .

meanwhile , Recent market changes are prompting enterprises to pay more attention to bottom line profits and provide practical value , Not just expanding the customer base .

therefore , CIOs find themselves in 2022 Balance two sometimes competing demands ： Support new services to gain competitive advantage and cut costs .

The solution for many enterprises is to move more core business applications to the cloud , And integrate their technology stack to improve efficiency . Moving the system to the cloud is also expected to open up new analysis opportunities , Provide better insight for enterprises under uncertain economic conditions .

As a result, , stay 2022 year ,CIO Find yourself under pressure to find technologies that support business agility .

Here's the CIO 2022 Nine major trends and priorities to be addressed in .

1. Adopt a single technology vision

Technology research and consulting company ISG Chief consultant for technological modernization Sush Apshankar More... Is expected CIO Establish a single technology vision . This will change the trend of many large global enterprises acquiring companies and dealing with multiple business lines in the past , They used to do this to keep their technology stack . And in the 2022 year ,CIO Will increasingly be responsible for consolidating these technology stacks to improve business performance .

Apshankar call ：“ Establishing a single technology vision is easier said than done .”CIO Must be with C Level managers work closely with other business leaders , To determine which set of technologies （ For cloud environments 、ERP System 、 business intelligence (BI) The platform and CRM Tools ） Will become the pillar of the enterprise . Traditional and inherited technologies will be integrated into these mainstream technologies .

The challenges here are multifaceted . Every cloud technology 、ERP、BI and CRM Each system has its own advantages . Teams and business units that have been using the old system will need to train on the new system . Data migration and system integration take time 、 Energy and professional skills .

2. Prepare for the next generation of technical services

CIO is also laying a good foundation , To deploy promising technologies with different maturity . This includes next generation analysis 、 The Internet of things 、 Meta boundary sum Web 3.0.

Apshankar call ：“ According to our experience , Most enterprises are running multiple parallel plans for future technical services , From operational efficiency to Yuanjie environment .”

When reviewing these new technologies , CIOs will need to consider their potential for cost savings , And new monetization opportunities related to providing a better customer experience . But this may be a difficult thing to balance .

Apshankar Pointed out that ：“ When enterprises focus on multiple technology plans , They will lose motivation and efficiency .”CIO Need the resources to guide the enterprise , So that all these technical initiatives can be seamlessly connected and deployed - Before they lose their influence .

3. Manage costs carefully

meanwhile , The uncertain economic environment will prompt chief information officers to 2022 Give priority to the cost management plan in , Including cloud expenditure analysis and ROI analysis .

Apshankar call ：“ CIOs must quickly shift their organizational focus from heavy technology investment to value-based technology investment and revenue management of Technology Services .”

In the last few years , Cloud platform 、BI Tools and CRM The system increasingly relies on the pay per use model .Apshankar Suggest CIO And their teams check their ROI from these platforms . They should also explore the use of data currency tools to help a large number of enterprises from their grasp 、 product 、 Generate incremental revenue from supplier and customer data .

4. Use the cloud for core business applications

IT reference service company Syntax Chief solution architect for Colin Dawes Express , Early cloud deployments often involve cutting-edge new applications , Now the rest of the enterprise is catching up .

Dawes call ：“ stay 2022 year , CIOs will encourage more use of cloud computing to achieve CRM/SCM/ERP/HRMS Core business applications and other line of business applications , This is different from the cautious approach of the past few years .”

meanwhile , Applications focused on new technologies and digital transformation （ Like the Internet of things ） Will increasingly turn to cloud primitives , At the same time, conduct business analysis with a cloud first mentality .

The main advantage of enterprises' migration of core business applications to the cloud is , Improve visibility into accurate and reliable information , This information is timely 、 Present relevant business situations in an efficient and cost-effective way .Dawes call ：“ During the epidemic in the past few years , This technology becomes more important .”

5. Adopt cloud computing to support distributed labor

More and more people work at home and in distributed scenes , It also prompted CIO More investment in cloud infrastructure , To support this dispersed workforce .

Contact center service provider Mitel Chief information officer of the company Jamshid Rezaei say ：“ As more and more people work from home , We will continue to see the push for cloud migration , in the majority of cases , It's a multi Cloud Architecture .”

Increasing reliance on the cloud in remote work environments means that CIOs need to closely manage their Cloud Architecture , To ensure its security and provide a seamless experience for end users . CIOs need to ensure that employees and end customers can safely and reliably process data stored in multiple locations .

6. Build a digital collaboration culture

COVID-19 The epidemic has dispersed the labor force , And promote the trend of large-scale home office . Even if many employees return to the office , CIOs are supporting cross family 、 The mixed workflow of office and distributed staff is also playing an increasingly important role . Now? , The increasingly dispersed labor demand requires CIOs to adapt and play a leadership role , To deal with relevant employees 、 Major business decisions for office space and other investments .

Application integration service provider Appfire CEO and co-founder of the company Randall Ward call ：“2022 year CIO The primary task of is digital collaboration culture , Or determine the tools and systems their enterprise needs , To strengthen long-term remote and mixed employee collaboration , Despite growing economic uncertainty and tight budgets .”

CIOs will increasingly be responsible for proving that their companies' ability to work from home is the same as their ability to work in the office , Even better . This will enable managers and executives to see the new distributed working methods as an important complement to the office , Instead of taking emergency measures like during the epidemic . This means putting collaboration and access to necessary systems at the center of the work experience , No matter where employees work .

7. Develop a unified data management architecture

Management consulting company AArete Managing director of digital and technical practice Bhrugu Pange Express , To 2022 year , CIOs will need to develop a unified data management architecture . The important driver here is , As enterprises upgrade their technology stacks and data platforms ,SaaS、PaaS And more and more kinds of cloud platforms . The arrangement of underlying data is crucial , It can ensure that the application 、 platform 、 staff 、 Customers and other members provide correct information .

Various middleware platforms begin to deal with all aspects of data orchestration .Pange say , But at present, no one deals with the affairs around 、 analysis 、 All use cases for data science and streaming media . He hopes to see more CIO Develop a unified data management architecture , To modularize 、 Integrate various tools in an optimized and safe way ： middleware 、 Tradition ETL/ELT Tools 、 Data Lake （ house ）、 Messaging applications 、 reverse ETL And cloud data warehouse , To solve these use cases .

Pange Suggest CIO Develop flexible blueprints in the short to medium term , Confirm the technical debt of rapidly developing technology projects , And make a remediation plan .Pange call ：“ Otherwise, you will face the explosive growth of data islands , Out of sync applications , A low trust environment in which every fact must be checked many times , And dissatisfied ingredients .”

8. Explore new data analytics

Rezaei say ,CIO We also need to explore how new data analysis technologies can provide faster 、 More accurate organizational view .

He said ：“ We now have the ability to gain insight into the myriad attributes of emerging analysis tools , There are many things we can use to drive innovation and growth in our organization .”

Rezaei Express , His team is exploring different ways to use analysis , To strengthen the company's own business performance . They also work with global partners , To ensure that end customers can use the analysis for their own benefit .

9. CIO The role is facing more and more challenges

In the last few years ,CIO Focus on the back end IT service . But in 2022 year , expect CIO Your role will become more complex , Overall expectations will also be higher .

Head of cloud computing and digital business at PricewaterhouseCoopers Dan Priest Express ：“ lately , We see that leaders' sense of mission and desire for new projects are shaping CIO Role . This is ultimately a good thing , Because it will CIO It is positioned as C The more prominent and strategic members of the first level managers .”

Executives are beginning to realize , The right technology is an inherent part of defining a business strategy , In turn, it has the potential to promote new business ESS Model . CIOs are now working with their executive colleagues , Implement these new business strategies , And make key decisions about their technology investments .