Can't find real-time chat software? Recommend to you what e-commerce enterprises are using!

key word ： Real time chat tools 、 Cross border e-commerce plug-ins 、 User operations

With the increasing demand for real-time chat integration , And the benefits of saving time and money for your customer support department , The real-time chat option is one of the best applications you can integrate into e-commerce websites .

In this article , Understand the application of real-time chat software in today's market .

1.SaleSmartly

SaleSmartly It is an e-commerce enterprise help desk platform with rich functions , Including real-time chat 、 chatbot 、 Self service portal 、 Ticketing system and data analysis . Its real-time chat solution provides an impressive set of automation functions 、 Macros and rules , Designed to simplify and personalize the customer support process for your customers and support staff .

SaleSmartly Integrated Messenger、WhatsApp、Instagram、Line、Telegram、Email And other multi-channel chat management plug-ins , It can help sellers reach overseas consumers in an all-round way ; Support at the same time 100+ Real time language translation , So that sellers and overseas consumers can have barrier free communication . It lets you know your customers , And help you turn them into super targeted Facebook And email marketing campaigns . When you integrate the software with your store , Subdividing your contact list becomes an automated process .

SaleSmartly Real time chat also provides the ability to build a chat robot , Improve customer response efficiency , Increase collaboration between teams . Through automated process services , Help improve customer service efficiency . At the same time, it supports mobile end applet , Reply to customer inquiries from all channels anytime, anywhere .

for example ,SaleSmartly Provides the ability to create and automatically reply to frequently asked questions , Such as ：" Where is my order ？" This enables you to automatically solve up to 30% Customer support ticket . You can also fine tune your customer service strategy based on accurate and insightful data analysis .

2. LiveChat

LiveChat Is more popular 、 One of the more comprehensive real-time chat support options . This application provides key real-time chat functions , Such as brand and customization ; Automatically notify customers whenever they want to chat 、 label 、 File sharing ; And archiving .LiveChat It also provides an integrated store , You can find useful plug-ins for your chat window .

3. Intercom

Intercom It is a customer communication platform , Provide support 、 Participation and marketing tools , Including real-time chat .Intercom Of Messenger The tool allows enterprises to set up chat robots for specific audience groups , And easily send the bills that need manual help to the appropriate channels .

4. Drift

Like most real-time chat solutions ,Drift Both provide automatic Chat robots , It also provides real-time chat function . Really let Drift What's different is that it's right B2B and SaaS The concern of the organization , And its data-driven approach to customer support .

Drift Our tourist intelligence software combines your business software （CRM、 Sales and marketing tools ） and Clearbit and Crunchbase Wait for database data , To identify online tourists and better conduct personalized interaction .Drift It also provides chat robots driven by artificial intelligence and machine learning , Copy the behavior and performance of your most effective sales and customer service representatives .

5. Tawk.to

Tawk.to It is a solution that only focuses on real-time chat and customer support , It claims to be the most widely used real-time chat software in the world . Use Tawk.to, You won't get more advanced features , Such as artificial intelligence chat robot . contrary , What you get is a direct real-time chat window , Allow customers who visit your website to seamlessly connect with chat agents .

Tawk.to Of course, it is not as comprehensive as other solutions on our list . However , The reason why it stands out , Because it can be downloaded and used for free . This makes it the best choice for anyone who wants to test real-time chat for their customer support team , Without any upfront investment .

6. Tidio

Tidio Is a real-time chat and chat tool software , The free version includes an impressive set of features . Although you have to pay extra for key functions such as chat templates and real-time visitor monitoring , but Tido The extensive tool set provided free of charge makes it a reliable choice for enterprises that need to stretch their budgets as much as possible .

use SaleSmartly Provide real-time chat services for your online store

stay SaleSmartly, We can provide the most comprehensive 、 One of the most versatile customer support platforms . Use SaleSmartly, In addition to the e-commerce service desk and ticketing system , You can also expect AI driven chat robots and real-time chat support . Send automatic updates and messages , Automate common customer support tasks , And more , Waiting for you to explore .

SaleSmartly Official registration link ：SaleSmartly