Detailed explanation of the maturity classification of ITSS operation and maintenance capability | one article clarifies the ITSS certificate

1► What is? ITSS authentication

   ITSS, Is the information technology service standard （InformationTechnology Service Standards） English abbreviations , Refers to the Ministry of industry and information technology 、 With the support of the National Standardization Committee , from ITSS A set developed by the branch IT Standard library and methodology in service field .ITSS Defined IT Service by personnel (People)、 technological process (Process)、 technology (Technology) And resources (Resource) These four elements constitute , And for these IT Standardize the components of services .

      By the end of 2022 year 5 month , There has been more than 5000 Enterprises are certified , The certified enterprises show an upward trend year by year . stay ITSS Four areas ： Operation and maintenance 、 The cloud service 、 Consulting design 、 In the data center , The maximum number of operation and maintenance certifications . The following will be true. ITSS Explain the maturity of operation and maintenance capability at different levels .

2►ITSS Maturity classification of operation and maintenance capability

        The establishment of maturity model refers to various maturity models in the field of information technology services , It is a framework that reflects the level of operation and maintenance service capability . The model defines four levels of gradual evolution according to the capacity-building and management of operation and maintenance service organization , The basic level is from low to high 、 Expansion level 、 improvement （ synergy ） Level and promotion （ quantitative ） level .

4 Level 4 basic level ——“ Is there any ”

It refers to the operation and maintenance service management system established by the enterprise according to the standard of maturity model , And guide and manage the daily operation and maintenance work , And the operation and maintenance service activities are carried out in an orderly manner .

Ability management ： The management has a basic awareness of the implementation of operation and maintenance service capacity management , According to the standard, the management system of operation and maintenance service capability has been preliminarily established ;

personnel ： Personal technical level plays a key role in the improvement of operation and maintenance service ability ;

The process ： Basically establish a framework operation and maintenance service management process , And implemented ;

technology ： Have the basic conditions for operation and maintenance technology research and development , At the same time, we will continue to improve in terms of systematization ;

resources ： Provide resource support according to the requirements of various operation and maintenance service activities , Gradually accumulate and utilize knowledge resources .

3 Level three   Expansion level ——“ Not at all ”

It refers to the systematic operation and maintenance service capability management implemented by the enterprise according to the standard of maturity model , And form relatively perfect personnel 、 The process 、 Management system of technology and resources , And has been effectively implemented .

Ability management ： The management has a high understanding of the implementation of operation and maintenance service capacity management , It can meet the development needs of operation and maintenance service business , Plan and implement operation and maintenance service capability management , And preliminarily realize the productization of operation and maintenance services ： The management system of operation and maintenance service capability is established according to the standard , And has been effectively implemented ;

personnel ： The comprehensive ability of a single business unit or operation and maintenance service team determines the overall operation and maintenance service ability , At the same time, we will continue to improve the balance and coordination of the comprehensive capabilities of a single business unit or service team ;

The process ： The operation and maintenance service management process comprehensively covers the organization related to operation and maintenance , In the process of refinement 、 The consistency of implementation effect continues to be improved ;

technology ： The R & D of operation and maintenance technology basically matches the business development , And ensure the sustainability of technology research and development ;

resources ： Provide necessary resource support for the development of operation and maintenance services , In the core tool 、 The knowledge base 、 The integration level and overall coordination between service desks continue to be improved ;

2 Level 2   Collaboration level ——“ Ok or not ”

It refers to the clear development strategy and objectives of the operation and maintenance service capability of the enterprise , Formed a perfect operation and maintenance service capability management system , And can be comprehensively applied ITSS Various standards , Implementers 、 The process 、 Collaborative improvement of resources and technical capability elements . Each module has established a special department or post , Relevant plan implementation or operation , All around the development of organizational operation and maintenance business , At the same time, linkage can be formed between various departments .

Ability management ： The management has clear direction and objectives for the implementation of operation and maintenance service capacity management , The development of operation and maintenance business is delivered by operation and maintenance 、 Quality management 、 Human resource management 、 Technology R & D and other departments work together to promote , Realize the standardization of operation and maintenance service products , Have the ability to integrate operation and maintenance services ;

personnel ： According to the standards, a perfect management system of operation and maintenance service capability has been established , In operation and maintenance service design 、 In terms of R & D and delivery, it has the index system and method of assessing service capability ;

The process ： The operation and maintenance service management process is refined , And can achieve consistency and accuracy through complete system guarantee

technology ： The R & D of operation and maintenance technology and business development are coordinated and forward-looking , Have the core technology required for business development ;

resources ： Be able to uniformly plan the resources needed for the development of operation and maintenance business , All kinds of resources have strong relevance and coordination , High level of sharing , The provision and use of resources initially realize quantitative management .

1 Level by level   Quantification level ——“ Essence is not essence ”

It refers to the needs of the enterprise based on the comprehensive development of information technology service business , Implement the operation and maintenance service capability system based on quantitative improvement , And form a mechanism to promote the reform of operation and maintenance service business . The organization can develop and apply various models based on the historical data of operation and maintenance services , Provide data support for decision-making , Such as ： Build a knowledge base model 、 Spare parts management model and technology research and development model , Realization IT Service management reduces costs, increases efficiency and improves quality .

Ability management ： The management has a basic awareness of the implementation of operation and maintenance service capacity management , According to the standard, the management system of operation and maintenance service capability has been preliminarily established ;

personnel ： Personal technical level plays a key role in the improvement of operation and maintenance service ability ;

The process ： Basically establish a framework operation and maintenance service management process , And implemented ;

technology ： Have the basic conditions for operation and maintenance technology research and development , At the same time, we will continue to improve in terms of systematization ;

resources ： Provide resource support according to the requirements of various operation and maintenance service activities , Gradually accumulate and utilize knowledge resources .

3► Declaration conditions at all levels

Level Four

1. The enterprise has been engaged in operation and maintenance services for more than half a year

2. Signed two or more o & M service contracts

Level three

1. The enterprise has been engaged in operation and maintenance services for more than half a year

2. Signed two or more o & M service contracts

3. Use the operation and maintenance project management tools to control the operation and maintenance projects

second level

1. Enterprise acquisition ITSS Level III certificate for more than one year

2. Signed three or more o & M service contracts

3.  Use integrated operation and maintenance management tools + Monitoring tools control the operation and maintenance projects

Class A

1. Enterprise acquisition ITSS Level II Certificate for more than three years

2. Signed three or more o & M service contracts

3. Use integrated operation and maintenance management tools + Monitoring tools control the operation and maintenance projects

        Changxu consulting warm tips ： The reporting period varies according to the level , commonly 3-6 months .3 Level above requires expert review , There are enterprises at or above the second level to reply .

4► Applicable objects and benefits

      ITSS It is the standard library and provider of information technology services IT The methodology of service ; The purpose is to find IT Problems in the service process , Improve in time , In order to improve IT Service quality . Applicable to ： China needs IT service 、 Provide IT Serve or engage in IT Service related theoretical research and technology research and development units or individuals . In principle, it is suitable for various industries , It covers a wide range , Its core is a system .

benefits

1 First ,ITSS The qualification of operation and maintenance is IT A sharp weapon for enterprises to gain points when participating in bidding , Generally, you can get 2-5 Bonus points for points ; secondly ITSS Operation and maintenance qualification can also help enterprises obtain high government subsidies .

2ITSS Operation and maintenance qualification is also an important honor qualification for enterprises to enhance brand influence , It can greatly enhance customer trust .

3ITSS Operation and maintenance qualification is the choice of domestic enterprises IT One of the important bases for service providers , because TA For enterprises that are improving IT Service quality 、 Reduce IT Risk is of great help .

  Changxu consulting 10 For years, I have been focusing on IT Business management consulting services , It has high brand influence in the industry , Dare to promise customers to pay after , There's a lot of ITSS Case study , Especially good at high-level certification consulting , In terms of ensuring customer information security , Changxu is one of the few people in the country to pass ISO27001 Information security management system certification consulting company .