How digitalization affects workflow automation

In recent years , Digital transformation （Digital Transformation） It has become the top priority of enterprises , But now many enterprises are paying close attention to digitalization （Digitalization） This rapidly developing concept . Although these two words sound very similar , But in fact, their meanings are slightly different , The impact on enterprise business and its workflow is also different . In view of this , This article will briefly introduce digitalization and digital transformation , And discuss How digitalization affects the automation of enterprise workflow . 

What is digital ？

according to Gartner The definition of , Digitization yes “ Use digital technology to change business models and provide new opportunities to generate revenue and value ; It is a process of transforming to digital business .” by comparison , Digital transformation It's a “ Can include from IT Modernization （ For example, Cloud Computing ） To digital optimization 、 Then to all broad terms such as new digital business model innovation .”

  Organizations that choose to digitize more aspects of their business may find , This is the way to realize the digitalization of the system , So that they can make full use of the digital systems and workflow that have supported their operations to improve efficiency and productivity .

COVID-19 in 2020 In, the digitization process was greatly accelerated , In this unprecedented global “ confusion ” Year of , Enterprises change rapidly to ensure business continuity 、 Adjust and expand the operation scale . Because enterprises are eager to realize the digitalization of workflow , Therefore, they have accelerated the speed of transformation through automation .

How workflow automation makes digitalization “ be a tiger with wings added ”

There is a close connection between automation and digitalization . Enterprises that want to digitize their workflow can use automation to update their work roles , And change the whole business process from beginning to end . Although early technical improvements can save employees time to complete daily work , But nowadays, a lot of repetitive and rigid work still limits the productivity and creativity of employees , Therefore, enterprises need to make changes . For example, one Global research Find out , Repetitive work such as data input and document sorting takes up as much as... Per employee per month 60 Hours of precious time . Enterprises that realize end-to-end process automation can liberate employees from the monotonous process work every day , Enable them to refocus their personal expertise and talents on projects that attract them and the enterprise to believe have strategic value .

Employees who participated in the study believed , Automation can produce the following benefits for them ：

• Can be more focused on core job functions ;
• Improve department productivity ;
• Open up opportunities to learn new skills .

Digitalization can provide multiple benefits , In particular, enterprises can take advantage of the time saved by successful workflow automation projects , Automate more processes and functions throughout the company , Steadily improve the innovation and development ability of enterprises .

Flexible automation is a necessary condition for the success of digitalization

To successfully digitize your business , Enterprises need to adopt an agile automation method that can adapt to environmental changes , Some enterprises are already using robot process automation （RPA）. according to TechTarget The definition of ,RPA yes “ A technology that simulates the way humans interact with software to perform large quantities of repeatable tasks .”

For example, enterprises can use RPA Create robots that can fill out forms autonomously or transfer information between isolated applications , So as to simplify boring repetitive tasks for employees , So that they can focus on creating more value .

but RPA There are some limitations ：

• Can only undertake individual tasks ;
• It is impossible to automate the end-to-end process of the whole enterprise ;
• The flexibility is not enough to adapt to the user interface changes of a specific application ;
• need IT Long term maintenance and management of personnel , This may go against the original intention of automation to some extent .

In these cases , Low code workflow automation can play its advantages . Enterprises can not only copy a series of fixed steps , It can also redesign the whole business process according to the concept of digital first . Enterprises can use low code process automation to achieve specific tasks 、 The whole enterprise end-to-end process , Even the automation of complex workflow . Due to low code, process automation is suitable for professional developers and non-technical personnel , Therefore, users can cooperate on workflow automation solutions that are beneficial to their teams and the whole enterprise .

stay IT When the talent supply gap expands , Low code automation is of great significance to enterprises eager to realize digitalization . The benefits that enterprises can benefit from an integrated low code platform include ：

• Realize the automation of end-to-end business processes ;
• Increase operating income ;
• Modernize the core system ;
• Strengthen customer interaction ;
• Improve enterprise agility .

Digital workflow automation case ： Zurich Insurance

Zurich Insurance has 700 An underwriter is responsible for creating policies for customers . When the policy needs to be updated , The underwriter can only manually complete this task in a few hours . Whenever the underwriter finds a digital alternative , Due to lack of data validation , May cause shadows IT And increase business risk .

Zurich finally created a new application using Siemens low code , Now the underwriter can quickly update the policy that needs to be updated . This digital workflow automation reduces the time required to update policies 90%, Help Zurich in operational efficiency Saved 28 Thousands of pounds .

Digitalization and business transformation through automation

Although digital transformation has been popular for some time , But many enterprises are only now turning to digitalization in order to improve their business processes and workflow . Through workflow automation , Enterprises can not only simply realize the modernization of specific technologies or tasks , It can even update business models or discover new growth opportunities .

When enterprises realize digitalization through low code process automation , It helps to promote internal collaboration and improve the innovation ability of enterprises , Gain competitive advantage in the digital age and realize the concept of digital first . If you want to know how to start digitalizing your business processes , Please read the ebook 《 come from CIO A successful guide to process automation 》.

About Mendix company

In a digital first world , Customers want every need to be met , Employees want to use better tools to complete their work , Enterprises realize that they can survive and succeed only through comprehensive digital transformation .Mendix company ,a Siemens business Is rapidly becoming the driver of enterprise digital transformation . Its industry-leading low code platform and comprehensive ecosystem integration advanced technology , Help enterprises create and improve interactivity 、 Simplify operation and overcome IT Solutions to bottlenecks .Mendix The company is abstracted 、 automation 、 Cloud and collaboration are the four pillars , Significantly increase developer productivity , And rely on their own engineering cooperation ability and intuitive visual interface , Help a lot of people who are not familiar with technology “ citizens ” Developers create applications in their areas of expertise .Mendix The company is a leader and visionary in the eyes of authoritative industry analysts , It's also a cloud 、 to open up 、 Scalable 、 Agile and proven platform . From artificial intelligence and augmented reality , To intelligent automation and native mobility ,Mendix The company has become the backbone of digital leading enterprises .Mendix The company's enterprise low code platform has been widely used all over the world 4000 Several leading companies adopt .

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