Review materials of project management PMP high frequency examination sites (8-1)

Abstract ：PMP The content of the examination comes from the official teaching materials 《PMBOK guide 》 Five process groups and ten knowledge areas in , In order to facilitate candidates to prepare for the exam PMP The test , Miss Heather will PMP The knowledge points of preparation for examination are divided into 14 Chapters , Sort out each important knowledge point , Available for candidates .

stay PMP In the exam , The five process groups refer to the startup process group 、 Planning process team 、 Execution process group 、 Monitoring process group 、 Closing process group , The top ten knowledge areas refer to integrated management 、 Scope Management 、 time management 、 Cost management 、 Quality management 、 Project Resource Management 、 Communication management 、 Risk management 、 purchasing management 、 Project related party management .

Chapter ten

▲ Project communication management

Project communication management includes ensuring that project information is generated in a timely and appropriate manner 、 collect 、 Release 、 Storage 、 Call and finally dispose of the required procedures . Most of the project manager's time ( It is generally believed that 75%～90% Time for ) Are used to communicate with team members and other interested parties , Whether these members and interested parties come from within the organization ( At all levels of the organization ) Or outside the organization .

▲ Planning communication VS Management communication VS Monitoring communication

Planning, communication and management ： Based on the information needs of each interested party or group of interested parties 、 Available organizational assets , And the needs of specific projects , The process of developing appropriate methods and plans for project communication activities

Management communication ： Ensure that project information is collected in a timely and appropriate manner 、 Generate 、 Release 、 Storage 、 retrieval 、 management 、 The process of supervision and final disposal .

Monitoring communication ： The process of ensuring that the information needs of the project and its stakeholders are met .

▲ The formula for calculating the number of communication channels

The project manager should also use the number of potential communication channels or paths , To reflect the complexity of project communication . Communication channels are the number of permutations and combinations of communication in the project , It looks like the number of phone lines connecting all participants , The formula for calculating the number of communication channels is as follows ：

CC = n×(n-1)/2

among ,CC Indicates the communication channel ,n Represents the number of members in the project .

▲ Basic information of communication

Communication refers to the intentional or unintentional exchange of information . The information exchanged can be ideas 、 Indication or emotion .

Methods of information exchange and classification of communication ：

Written and oral ;

formal ( The report 、 Memorandum 、 briefing ) And informal ( E-mail 、 Impromptu discussion );

Three elements of effective communication ：

The purpose of communication is clear ;

Try to understand the communication receiver , Meet their needs and preferences ;

Monitor and measure the effectiveness of communication .

▲ Communication needs analysis

Through communication needs analysis , Determine the information needs of project stakeholders , Including the type and format of information , And the value of information to interested parties . Project resources can only be used to communicate information that is conducive to success , Or information that will fail due to lack of communication .

When planning project communication , It is necessary to determine and limit who should communicate with whom , And who will receive what information .

Send the right information to the right person at the right time in the right way to achieve the right effect .

▲ Communication model

The communication model should at least include the information sender 、 Information 、 The information receiver has three parts , And the communication model is often a circular process . The sender should carefully check the information code 、 Determine the method of sending information ( Communication methods ), And confirm that the information has been understood by the recipient . The receiver should carefully decode the information and ensure the correct understanding of the information .

▲ Interactive communication VS Pull communication

Interactive communication ： Carry out multi-directional information exchange between two or more parties . This is the most effective way to ensure that all participants reach a consensus on a topic ( Talks 、 The conference call 、 Videoconferencing ).

Pull communication ： Use when there is a large amount of information or a large audience . It requires the receiver to obtain the information content independently ( The intranet 、 Electronic online courses 、 The knowledge base ).

▲ Pull communication VS Push communication

Pull communication ： Use when there is a large amount of information or a large audience . It requires the receiver to obtain the information content independently ( The intranet 、 Electronic online courses 、 The knowledge base )

Push communication ： Send the information to the specific receiver who needs to know the information . This method can ensure the release of information , But there is no guarantee that the information reaches the target audience , Or the message has been understood by the target audience ( letters 、 Memorandum 、 The report 、 E-mail 、 Fax 、 Voice mail 、 The press release ).

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