PHP open source customer service system _ online customer service source code PHP

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Online customer service software enables high-speed collaboration between development and operations teams,Therefore, the source code system is required to be able to quickly respond to business changes,And quickly deliver a great customer and employee service experience.

Online customer service source code demonstration and acquisition：zxkfym.top 　　Customer service communication issues can add up to significant financial losses.Your organization's ability to address these issues quickly and efficiently directly impacts the unmetSLAObligations and Customer Experience,Both of these aspects are critical to the company's success.Online customer service system is a core component of corporate strategy.By reducing the time it takes to identify and resolve issues,Your organization can increase customer loyalty,Maximize uptime,And provide consistently high quality and efficient service. 　　Although it is very important to reduce the average time to solve the problem,But you can do more.by constant monitoring、Process and associate products、The most relevant information for services and customers,You can find ways to lessen the severity of the problem,Or even prevent the problem from happening entirely. 　　thinkphpOnline customer service complete source code kernel：

　　<?php
　　namespace app\admin\controller;
　　use controller\BasicAdmin;
　　use service\DataService;
　　use service\NodeService;
　　use service\ToolsService;
　　use think\Db;
　　use think\View;
　　class Index extends BasicAdmin
　　{ 
   
　　public function index()
　　{ 
   
　　if (!session('?user')) { 
   
　　if(sysconf('admin_login_path') == 'admin' || sysconf('admin_login_path') == '') { 
   
　　$this->redirect('@admin/login');
　　} else { 
   
　　header("HTTP/1.1 404 Not Found");
　　return $this->fetch(APP_PATH.'404.html');
　　}
　　} else { 
   
　　if(session('user_expire_time') < time()){ 
   
　　session('user',null);
　　session('user_expire_time',null);
　　if(sysconf('admin_login_path') == 'admin' || sysconf('admin_login_path') == '') { 
   
　　$this->redirect('@admin/login');
　　} else { 
   
　　header("HTTP/1.1 404 Not Found");
　　return $this->fetch(APP_PATH.'404.html');
　　}
　　}
　　if(!session('google_auth') && sysconf('is_google_auth')) { 
   
　　if(!($this->request->controller() == 'Auth' && $this->request->action() == 'google')
　　&&!($this->request->controller() == 'Login' && $this->request->action() == 'out')
　　&&!($this->request->controller() == 'Login' && $this->request->action() == 'verifycode')
　　&&!($this->request->controller() == 'Auth' && $this->request->action() == 'resetGoogle')
　　) { 
   
　　$this->redirect('admin/auth/google');
　　}
　　}
　　}
　　NodeService::applyAuthNode();
　　$list = (array) Db::name('SystemMenu')->where(['status' => '1'])->order('sort asc,id asc')->select();
　　$menus = $this->_filterMenuData(ToolsService::arr2tree($list), NodeService::get(), !!session('user'));
　　return view('', ['title' => '系统管理', 'menus' => $menus]);
　　}
　　private function _filterMenuData($menus, $nodes, $isLogin)
　　{ 
   
　　foreach ($menus as $key => &$menu) { 
   
　　!empty($menu['sub']) && $menu['sub'] = $this->_filterMenuData($menu['sub'], $nodes, $isLogin);
　　if (!empty($menu['sub'])) { 
   
　　$menu['url'] = '#';
　　} elseif (preg_match('/^https?\:/i', $menu['url'])) { 
   
　　continue;
　　} elseif ($menu['url'] !== '#') { 
   
　　$node = join('/', array_slice(explode('/', preg_replace('/[\W]/', '/', $menu['url'])), 0, 3));
　　$menu['url'] = url($menu['url']);
　　if (isset($nodes[$node]) && $nodes[$node]['is_login'] && empty($isLogin)) { 
   
　　unset($menus[$key]);
　　} elseif (isset($nodes[$node]) && $nodes[$node]['is_auth'] && $isLogin && !auth($node)) { 
   
　　unset($menus[$key]);
　　}
　　} else { 
   
　　unset($menus[$key]);
　　}
　　}
　　return $menus;
　　}
　　?>

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Online customer service system software features： 　　1、Efficient collaborative communication channels 　　The online customer service system fulfills your unique customer communication requests,Empower every team,从ITto human resources,Then to the legal department,Can quickly set up a service desk,and continuously adjust.Deliver a great service experience quickly—无需传统ITSMSolution complexity.

2、Platform visualization workflow 　　Track work across your enterprise through an open collaboration platform.跨JiraLink issues and ingest data from other software development tools,因此您的ITSupport and operations teams have richer contextual information,to respond quickly to requests、事件和更改. 　　3、Connect development and operations 　　Provide more customer impact while managing risk.Accelerate critical development work,Eliminate heavy lifting,Easily deploy changes,There is a full audit trail for every change. 　　Online customer service software significantly reduces service management costs,At the same time, the customer experience has been greatly improved.It provides AI-driven insights and recommendations from all relevant data sources,包括结构化和非结构化的,内部和外部的,Allows users to significantly reduce the average resolution time for existing incidents（MTTR）,And reduce the number of new events that require agent assistance. 　　Ensuring customers can access your products and services by reducing or eliminating downtime is a critical factor in your company's success.The complex process of eliminating downtime can be automated through monitoring、Simplify by correlating and visualizing information related to problems and their solutions.This enables your proxy to be fast、Implement fixes easily,And be better prepared for new problems. 　　Complex systems are likely to fail at some point.By continuously monitoring each element and synthesizing all relevant data that supports the system,The time required to find the cause of the failure and the best measures to resolve the failure can be greatly reduced.此外,This continuous monitoring allows you to predict where failures are most likely to occur,Thereby preventing malfunctions.当问题出现时,The most important goal is to resolve it as quickly as possible.Being able to prevent these problems altogether is a bigger goal.Achieving both goals is a surefire way to reduce financial losses and increase customer loyalty.Squirro的ITSMSolutions to achieve this,The solution provides enhanced intelligence to your team and customers. 　　在线客服系统源码H5代码：

　　<?php
　　public function info()
　　{ 
   
　　if (intval($this->request->request('id')) === intval(session('user.id'))) { 
   
　　return $this->_form('SystemUser', 'user/form');
　　}
　　$this->error('Only the current user's profile can be modified！');
　　}
　　public function version()
　　{ 
   
　　$result = json_decode(file_get_contents(get_version_list_url()), true);
　　$versions = $result['data'];
　　array_pop($versions);
　　return $this->fetch('version/form', ['versions' => $versions]);
　　}
　　public function version_update()
　　{ 
   
　　$versionHash = $this->request->request('version_hash');
　　if (empty($versionHash)) { 
   
　　$this->error('参数错误');
　　}
　　$lockFilePath = RUNTIME_PATH . 'version_update.lock';
　　if (is_file($lockFilePath)) { 
   
　　$this->error('代码更新中');
　　}
　　//try { 
   
　　$lockFile = fopen($lockFilePath, 'w+');
　　fwrite($lockFile, $versionHash);
　　fclose($lockFile);
　　$update_url = get_version_update_url($versionHash);
　　$result = json_decode(file_get_contents($update_url), true);
　　if (is_array($result) && $result['success'] == true) { 
   
　　$this->success('操作成功', null, $result);
　　} else { 
   
　　$this->error('操作失败(-1)', null, $result);
　　}
　　//} catch (\Exception $e) { 
   
　　// if (is_file($lockFilePath)) { 
   
　　// unlink($lockFilePath);
　　// }
　　// $this->error('操作失败(-2)', null, $e->getMessage());
　　//}
　　}
　　?>

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The benefits of using online customer service system software： 　　1、Manage customer emails in a simple and efficient way 　　Organize your information flow in one easy-to-use system,to control all your support tasks. 　　2、Increase your brand loyalty with friendly customer support 　　Send relevant personalized messages,Build stronger relationships with customers.

3、Save time in communication 　　With built-in tools,You can easily solve the problem,This speeds up your response. 　　4、Collaborate with the team 　　Use the help desk to communicate with your team without leaving the app. 　　5、Analyze feedback for more insights 　　Let your customers rate your response,to learn more about their needs. 　　6、Full computer support、Different devices such as mobile phones and platforms 　　基于WebThe helpdesk application works in the browser.You can support your customers on any device.

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