From the behind the scenes arena of the ice and snow event, see how digital builders can ensure large-scale events

writing | Zeng rang

source | Science and technology Xiang Ling said

Because entering the technical workshop requires crossing a section of snow path ,IT The engineer incarnated as a local Porter , Use the table as a sled to carry important equipment in the ice and snow ;

Unfortunately, the cable car stopped , I was going to an important venue for IT The inspection and maintenance engineers dare not delay , Chose to be below zero 10 In the severe cold, braved the cold wind to climb up to 160 The steep slope of meters ;

There are sudden equipment deployment problems , And time has become more and more urgent , The engineers negotiated 、 action , The problem was completely solved in the middle of the night , Before they dispersed ……

lately , Phoenix released a video about the digital builders behind the ice and snow event , Arousing widespread concern , And these continue to overcome difficulties 、 Selfless work IT The operation and maintenance scene comes from the video of Phoenix , From the invisible project behind , An invisible Stadium .

The ice and snow event has undoubtedly become the main focus of public opinion , The dream of countless athletes and coaches needs to find an answer here , And as a major event , Behind it IT Operation and maintenance also deserves the attention of the industry , At major events IT Support the question of how to carry out effectively , This ice and snow event may also be giving its own answer .

emergency 、 difficult 、 change , International major events IT Operation faces three major challenges

Ordinary people's intuitive impression of large-scale events , They often stay in the magnificent reinforced concrete buildings designed by art masters and the tense and exciting athletes' competitions , As a matter of fact , Under the building 、 Outside the athletes , One can provide IT Support and ensure the smooth progress of the event 、 The technical system for timely and effective dissemination of information can be regarded as the blood and skeleton of an event .

As not directly perceived by most people and indispensable 、 A project that exists all the time , Information dissemination enables the wonderful events to be synchronously transmitted to the whole world at the same time 、 Shared by a global audience , In many events of similar scale and level ,IT Operation and maintenance guarantee often faces urgent problems 、 difficult 、 Change three challenges ：

One is urgent , General large-scale events are given IT The preparation time of the system is not long , and IT Systems tend to cover all aspects , The Olympic Games 、 The Asian Games include a registration system , Accommodation system , Staff volunteer management system , Medical management system , Arrival and departure system , Logistics system , Complex systems such as torch relay system , The construction should be completed in a short time —— Before this ice and snow event 45 God , Each venue in Beijing and Zhangjiakou is still undergoing the final technical commissioning .

IT The operation and maintenance engineer continues to stick to the principle of （ Picture source ： Phoenix video screenshot ）

Not to mention during the event , Due to real-time requirements ,IT Operation and maintenance must be able to respond quickly or even immediately in case of problems .

Second, it is difficult , Big events are good for IT The requirements of the system are flood peak , Complex events 、 Gigantic IT Infrastructure systems are important to IT Operational challenges , Many tasks go beyond the usual IT The situation faced by operation and maintenance .

Take the world cup as an example , Only judge the accuracy of the goal , It involves complex IT elements , Including door line camera 、 Wired and wireless communication 、 Smart grid 、 The referee's smart watch 、 Network security , Solar power generation, etc , Very precise design （ In this ice and snow event , The fast-moving camera tracking the short track speed skating has also become a hero to help judge the penalty ）. In terms of external communication , from 2014 From the year onwards , With the rapid development of communication technology and mobile terminals , The global audience of each world cup exceeds 30 Hundreds of millions of people , to IT The system puts forward high stability requirements .

Third, change , With the usual business 、 Government agencies IT The system is set in a more standardized scenario. The difference is , The actual scene of large-scale events is changeable 、 Personalized , Facing more complex natural conditions and more difficulties in infrastructure , The system scheme can only be adapted to local conditions , Many experiences cannot be reused , every time IT Construction, operation and maintenance of the system , It's a new challenge .

This event is very typical , Venues are divided into permanent buildings and temporary buildings , The site situation is also complex ,IT Each venue system needs to be considered separately , Even if we have to rush to the scene to deal with the situation, we also face various variables , The engineers mentioned at the beginning climb the long slope by themselves .

Built on the site IT Support sites （ Picture source ： Phoenix video screenshot ）

fast 、 accurate 、 malicious —— Ice and Snow Festival IT How the operation is done ？

In the Phoenix video , Provide... For this event IT Operation and maintenance service team , Its approach is similar to that faced by large-scale events IT Compared with the challenges of operation and maintenance , It can be said that the main performance is fast 、 accurate 、 Three characteristics of ruthlessness , On the one hand, it can be said that Lenovo team has played for a long time IT Display of service ability , And on the other hand , It has to be said that this kind of large-scale event forced IT The result of operation and maintenance .

First , In any case ,IT Operation and maintenance should do “ fast ”.

In the video , There is a technical failure in the venues in Zhangjiakou area , It must be dealt with immediately . As usual IT Operation and maintenance process , This kind of equipment test is a normal , But for events “ Normal behavior ” But it doesn't mean it's a small thing , Any problems and failures , Not only need to eliminate the fault as soon as possible 、 Recovery services , It is more important to find the root cause of the problem .

here , Of venues in Chongli area IT The person in charge didn't delay , Immediately go to check with one of the venue technical operation and maintenance principals , When it is necessary to go to the top of the venue for on-site inspection , The opening party was below zero 10 Climb on foot in the cold wind of degrees Celsius 160 A scene of a narrow steep slope .

In order to successfully complete the maintenance work , The technical operation and maintenance personnel walked up the steep slope of the venue in Chongli area （ Picture source ： Phoenix video screenshot ））

And the problems that occurred that day , In the end, it was solved satisfactorily late at night . In the limited preparation time , Every day's delay is overstocked to the next day , The trial and error space is getting smaller and smaller , In the end IT The system cannot be successfully set up before the start of the competition ,“ That's the end of the day ” This kind of personal inspirational motto , At the event IT The same applies here .

then , Is able to plan strategies in the work of complex systems 、 look for “ accurate ” The core goal is to overcome difficulties .

In the ordinary government and enterprise IT During system operation and maintenance , A device debugging problem may not be very complicated , But here, , Due to the large number of venues 、 The equipment system is complex , Every small problem may be transferred to each department of the technology operation and maintenance project team layer by layer , Now , Systematically call resources from all parties 、 It becomes very important to accurately identify the problem .

In Phoenix's video record , Facing the problem of equipment network debugging in the computer room in Zhangjiakou area , A senior consultant of the technology operation center started the deployment of the technical team 、 Coordinate all forces and resources “ consultation ” The job of , Let Lenovo equipment related technical problems be handled and solved in a timely and effective manner .

With the joint participation of personnel from different organizations and companies , This “ Temporary team ” Clarify the problem 、 The exact causes , Further optimize the technical scheme , In a complex IT Under the system , The problem of not being able to connect to the Internet has been accurately recognized and finally satisfactorily solved , The two machines were finally connected to the network —— This seemingly simple fault , In large-scale events, we must gather multiple intelligences to jointly locate and accurately understand in order to get an effective solution .

Engineers with different functions work together to solve problems （ Picture source ： Phoenix video screenshot ）

Last , It is in the specific implementation of landing , The engineers are required to be sufficient in their work philosophy and methods “ malicious ”.

If for a common goal ,IT Teamwork in an office building can only be regarded as “ Strive ”, So on the ice and snow field , To protect IT Effective construction and operation of the system , The working mode is more like “ malicious ”, Overcome bad natural conditions , Endure the yearning of long-term separation from family , The nerves are tense all the time, and it can even be said that they are waiting for the day , These become IT A true portrayal of the working state of the operation and maintenance engineers .

The engineer has a video phone call with his young daughter （ Picture source ： Phoenix video screenshot ）

On the court , The athletes are nervously preparing for the game 、 Competition , And in the invisible IT On the field , Engineers are also going through their own service competition , Testing their technical ability 、 Professional level and even psychological toughness , And ultimately success will IT Operation and maintenance services are done , They and the enterprises behind them will also reap their own gold medals .

Beyond cognition , Of major events IT O & M highlights IT Several realities of service

Phoenix video on IT Display of operation and maintenance , Expressed the large-scale events from the perspective of engineers' personal experience IT How to do operation and maintenance , As a matter of fact , From the perspective of the era of digital transformation , Of major events IT The improvement of operation and maintenance requirements also shows the penetration of digitization in all walks of life , But now the object has changed from government and enterprise organizations to a large-scale event .

therefore , A high-quality large-scale event IT Operation and maintenance process , It also expresses the present IT Some realities that must be faced up to on the service track .

First , It's a long service cycle ,IT The value of services tends to focus on those urgent 、 important 、 In a difficult time segment .

One IT Construction of the project 、 The service cycle is usually very long , Many people also often take the length of time 、 The gradual development of daily work IT The value of service , But actually ,IT In many cases, the value of services is unevenly distributed , Often in an emergency 、 important 、 In difficult times, convexity is more obvious .

And the corresponding ,IT Services are inevitably divided into many contents , In fact, different solutions 、 Services provided by different suppliers , In most cases, it may be similar , The capacity gap of different enterprises or schemes , Often only in those places that deal with the most difficult problems .

In the Phoenix video , What impressed the general public and the industry most , It is precisely when engineers focus on solving problems , These time clips make IT The value of service moves towards highlight moment , It also best reflects the technical ability of Lenovo, the service provider behind it 、 Professional level and working attitude .

then , It's the so-called technical service on high , Without the most basic practice .

In the eyes of the public and even the industry ,IT The service has the characteristics of high-end technical service , Often in office buildings 、 You can control the whole situation by tapping on the computer , But actually a good landing IT The project must be the result of practice , The more complex the scene is , Go to the real scene and even do “ Physical work ” The more important it is .

On the project , Lenovo engineers move equipment by themselves 、 Climbing high slopes in cold weather , Maybe it's just more scenes IT A typical portrayal of service work . In manufacturing 、 In agriculture and more , Go to the workshop and farmland with difficult conditions to understand the actual situation on site 、 Problem solving and optimization , essential , It's the only way , To make IT The system gives maximum value .

Engineers carry equipment in the snow （ Picture source ： Phoenix video screenshot ）

Last , The concept of cutting-edge technology is not IT The confidence of service , Practical experience is .

Although I have been engaged in IT Service enterprises have put forward many new concepts , but IT Services do not necessarily require cutting-edge technical concepts , A successful project except technical ability , More importantly, the accumulation of practical experience , In particular, experience in the vertical field is critical , therefore IT Service is difficult to have the dark horse that the public usually expects in this era , Can do well 、 Customers are willing to trust , Often still those “ An old traveller ”.

Behind Lenovo's support , It is the accumulation of technical and business experience for a long time .

As the final data of Phoenix video shows ,2006 year 2 month 10 Japan , The Turin Winter Olympics opened , Lenovo provides 5000 A desktop computer 、 near 600 A notebook 、 near 400 Servers 、600 Desktop printers and technical support , And sent 100 Multi person Lenovo engineer service team , With high stability 、 The performance of high reliability, high safety and zero fault has been highly praised by the IOC . Lenovo's Olympic technology operation and maintenance story , This is the beginning of it .

2008 Beijing Olympic Games , Lenovo has completed the second phase of hardware supply to the integrated laboratory of BOCOG （ There are three stages ）, A total of, including laptops 、 Desktop computer 、 Printers, etc 700 platform IT equipment , Become the first Chinese enterprise among the world's top sponsors of the Olympic Games .

These experiences , Lenovo did a good job in this ice and snow event IT The important premise and foundation of service , Perhaps it is also one of the important reasons why Lenovo was selected .

Lenovo engineers are working hard on the site （ Picture source ： Phoenix video screenshot ）

To make a long story short , Major events are undoubtedly IT A big test of service , It tests the ability of a supplier in an all-round way , Only with sufficient accumulation in technology 、 Have systematic collaboration ability in resource collaboration , Only a team with full cooperation can successfully complete , And once the most difficult IT The service items are completed , In the digital age, there will be the most authoritative endorsement , Serve more government and enterprise customers and more regional 、 Global events .

* The pictures in this article are all from the Internet

* This content is 【 Science and technology Xiang Ling said 】 original , unaccredited , No one can use... In any way , Including reprint 、 Excerpt 、 Copy or mirror .

【 End 】

Zeng rang

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