[Chongqing Guangdong education] National Open University spring 2019 455 logistics practice reference questions

Test Paper No ：0455 Seat number

2018——2019 The final exam of the second semester of the academic year
Logistics practice questions
2019 year 6 month

Answer box :
1． The following are not e-commerce logistics positions ( ).
A. Packer B. After sales clerk C. Art Designer D. Merchandiser
2． The function of packaging tools is ( ).
A． Facilitate the completion of packaging B. Aesthetic effect C. Protection D. Environmental protection
3． What can be used as a voucher for reimbursement is ( ).
A. After sales card B. invoice C. Gift card D. Invoice
4． The inspection quantity of warehouse inventory is to finally find out the goods in stock ( ).
A. Book quantity B. Purchase quantity C. Actual inventory quantity D. Production quantity
5． The following is not suitable for choosing self operated logistics mode （） Electronic Commerce .
A.B2B B.C2C C. B2C D.B2G
Answer box :
1. The following is the work of after-sales personnel （ ）.
A. according to 《 After sales signing process 》 Determine whether the customer's incoming parts are signed in or rejected
B. Register the details of all incoming parts and inform relevant personnel to deal with
C. Goods returned by customers , It must be tested and verified , Mark the treatment plan , After unifying the registration data, send it to the relevant customer service personnel , The customer service staff will follow up and inform the customer
D. For customers who exchange goods , Ensure that the replaced machines have passed the quality inspection , Avoid repeated complaints from customers due to product quality problems
2． According to the stage of e-commerce customer service, it can be divided into （ ）.
A. Logistics services B. Pre sales customer service C. On sale customer service D. After sales customer service
3． When goods are stacked , Must follow （ ） principle
A. Big doesn't weigh small B. Weight does not weigh down light C. Wood does not press paper D. Small does not make big
4． The contents of the inventory include （ ）.
A. Number B. Storage conditions C. Security D. quality
5． The development of e-commerce （ ）.
A. Expand the sales scope of the enterprise B. Changed the way consumers shop
C. Promote the development of logistics industry D. No need for door-to-door delivery
1． Modern logistics

2． Picking sorting

1． The main characteristics of modern logistics

2. Common storage equipment

3. Types of e-commerce logistics modes

Try to describe the function of commodity packaging .