[practical skills] technical management of managers with non-technical background

Catalog

1 Where does technology management begin ？

2 Responsibilities of managers with non-technical backgrounds

3 How to treat technology suppliers

4 Basic points of Technology Management

5 The resources

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Managers who are not from technical backgrounds , Or managers who are not in the front line of Technology , How to do a good job in technical management ？ Today, let's take a look at New Zealand Dale Jennings The film of TECHNOLOGY MANAGEMENT for non-technical managers.

https://www.techsoup.net.nz/sites/default/files/ch/Hazel%20Jennings.pdf

Let's take a look at technology managers with non-technical backgrounds , How to do a good job in technical management . It is also hoped that developers can understand the management methods of technology managers with non-technical backgrounds . The pictures in this article are all from the above .

From the picture below , We can see that , With the gradual in-depth application of technology in enterprises , Our management costs are gradually increasing .

 

1 Where does technology management begin ？

Never consider technology in isolation , Make a complete list of currently used technologies , Understand the process , Measure technology in terms of performance and contribution , Designate a person to be responsible for technology development , Try before you buy software , Develop technical guidelines and review them at least once a year .

 

Explain first , In the picture ICT finger Information and Communication Technology, Information and communication technology , When we think about technology , You can refer to the model on the figure . From the perspective of governance , Consider the policy framework 、 Methods and guidance of risk management , From a management point of view , Consider purchasing 、 Performance and business support . From the perspective of access , Consider multiple media ; Infrastructure , Consider server 、 Storage 、 Mobile connection ,IT Management tools and some tools to improve productivity , Information system itself includes database 、 workflow 、 Analysis tools and indicators panel . Continuity measures include planning 、 test 、 Change control 、 Security 、 Review and upgrade .

2 Responsibilities of managers with non-technical backgrounds

As a manager with a non-technical background , Remember the following responsibilities .

1. Doing things legally and legally ;

2. Do a good job in performance management ;

3. Define actionable requirements ;

4. Manage data in the system ;

5. Make sure the system is appropriate ;

6. Train employees ;

7. Do business continuity planning and preventive measures .

3 How to treat technology suppliers

Dale say , Of course, suppliers can't be better than customers in the field of customers , Technology that they are not usually advised to sell , Suppliers cannot be experts in the field of new technology they provide for the first time , Suppliers also don't manage employees and volunteers .

4 Basic points of Technology Management

 

Non technical managers should first ensure that the core roles and responsibilities are covered , Such as managing data quality 、 Maintenance and development , Operate project management and change management independently , Separate technology management from operation , That is to ensure that technical management is independent ; secondly , Develop a technical foundation to guide planning and development . A vision needs to be clearly defined , Explain how technology can help us achieve our mission , Explain the design intention , Define which roles need to be provided internally , What needs outsourcing .

 

Technology management also needs to consider risk management and the security of confidential information , At the same time, we should also make technology a part of practice , The specific way is , Make a backup , Do a good job of access control , Plan for continuity and crisis management , Use databases as much as possible instead of excel Form to store confidential information , Believe in the security of cloud , Everyone should do career development , Establish three skill levels ： Individual 、 Management and governance .

5 The resources

have a look Dale Introduction.

  Welcome managers with non-technical backgrounds to leave messages , Discuss technology management with me .