Bid -- service commitment -- self summary

Summarize yourself

Be careful : Promise to be with   The service commitment in the bidding document should preferably correspond to ,  Entrusted personnel -- Time --- Format seal up --- Pay attention to these

  Pay attention to some details Don't copy time and words directly, it's ok ,,,, Look more

example ：

Service commitment

In the process of our service work , We will strictly implement the relevant national laws and regulations , Respect and implement Party A's opinions , Safeguard the interests of Party A , Strictly control the quality , Provide Party A with high-quality services , As our work goal . Our company is based on what party a thinks , It is urgent for Party A . Cooperate closely with Party A in the process of project service , Provide the whole process anytime, anywhere 、 A full range of services , Ensure the smooth progress of all work . Within three years from the date of project acceptance , Provide free maintenance services for the current functions of this project , The scope of free services includes ： Upgrade the existing modules of the software system 、 Maintenance and monitoring ; Eliminate and solve the faults in the operation of project functions , Ensure the normal operation of tool functions ;― Specific measures are as follows :

Set up a special after-sales team , A specially assigned person is responsible for this after-sales .

Strictly implement the norms and local regulations formulated by the state , Implement the quality requirements of the lifelong responsibility system of design . Check and analyze the software causing operation problems , And correct potential software defects or Bug; Provide support for users' normal use of the software , Such as troubleshooting , Operation instruction , System recovery, etc . The response time for providing services is 1 Phone response within hours , Local 2 Hours of on-site support in order to make the project development 、 The implementation can proceed smoothly , So that users can smoothly use this information system to carry out various business management 、 Decision management 、 Maintenance management, etc , This training plan is specially formulated to provide guarantee . This training plan is applicable to the user's system administrators related to this system 、 Software technicians and operators, etc .

And make a commitment ：

1、 Within three years from the date of project acceptance , Provide free maintenance services for the current functions of this project , The scope of free services includes ： Upgrade the existing modules of the software system 、 Maintenance and monitoring ; Eliminate and solve the faults in the operation of project functions , Ensure the normal operation of tool functions ;

2、 Provide 7*24 Hour phone support Service and technical support hotline :[phone]   turn Technology Department ; 

3、2 Reply to the cause of the problem within hours ;

4、 Maintain the server regularly , Backup and save important data and files ;

Provide all source codes of the system during system acceptance

Bidder's seal ：       XXXXXXXXXX    

Signature of authorized representative ：                                  

                                                 XX year   XX   month   XX Japan

 

example

Service commitment

The concept of technical support and service of our company is to provide users with a full range of services beyond the traditional technical support methods , To ensure that all technical problems of user projects in the whole life cycle can be helped and supported by our company . He offers a wide range of start-up services 、 Maintenance services and consulting services . Based on our technical support and service plan , Users can choose standard technical service procedures , Or integrate various required technical support into one that suits the current specific situation of users 、 Customized technical support plan . No matter how , Our company will fully support users to ensure that their application systems are always in normal operation .

Service commitment ：

The purpose of our company is ： Technology is the root , Service oriented , Customer satisfaction , common development

If we win the bid , Our company promises ：

1、 Within three years from the date of project acceptance , Provide free maintenance services for the current functions of this project , The scope of free services includes ： Upgrade the existing modules of the software system 、 Maintenance and monitoring ; Eliminate and solve the faults in the operation of project functions , Ensure the normal operation of tool functions ;

2、 Provide 7*24 Hour telephone support service ; 

3、2 Reply to the cause of the problem within hours ;

4、 Maintain the server regularly , Backup and save important data and files ;

5、 Provide all source codes of the system during system acceptance .

6、 Follow up regularly —— Maintain the server regularly , Backup and save important data and files ;  Application system installation 、 After acceptance , Our company will regularly track the usage by phone at any time , Know the existing problems in time , And solve it at any time . When necessary, , Our company sends technicians to the site to solve the existing problems . Our company also regularly sends technicians to visit the site , Understand the operation of the application system , Listen to opinions and suggestions , Solve the problems .

7、 Special period and major event period , The company will assign special personnel to participate in the guaranteed operation of the system , Be on duty with users . Give full consideration to other relevant requirements put forward by users 、 Positive response and cooperation .