Okcc why is cloud call center better than traditional call center?

Traditional call centers need to install physical servers and other hardware at the location of the enterprise , Hardware and software systems and their maintenance are completely controlled and managed by the enterprise itself . however , In the cloud call center , All enterprise data is stored in virtual servers , These data can be accessed anytime, anywhere . This means that enterprises can arrange their customer service teams to cities with relatively low human resource costs , Or we can set up a multinational customer service team .

Compared with traditional call centers , Other advantages of cloud call centers include ：

1、 Because it is easy to expand , It has a wide range of influence on a global scale .

2、 Due to shorter downtime , So it's more reliable .

3、 Improve through advanced integration ROI（ Return on investment ）.

The main features of cloud call center ：
1、 High cost performance

In the cloud call center , Enterprises do not need to buy expensive servers and other hardware . Because third parties own data centers , Enterprises don't have to worry about data storage . Besides , Businesses don't have to hire IT Team to maintain the system . The initial cost of a cloud call center includes obtaining a call center license and Internet connection , Then you only need to pay for the service every month .

2、 Extensibility

Enterprises can easily expand cloud call centers , All we need to do is pay for more cloud space 、 Increase the number of user accounts , Or add software functions .

3、 Rapid integration

Just a few mouse clicks , Cloud call centers can easily integrate with other cloud based software , Such as customer relationship management system 、 Work order system, etc . such , Enterprises can improve the work efficiency and customer satisfaction of agents .

4、 Rapid deployment and update

Traditional call centers may need to update new technologies 7-24 Months , And the average upgrade needs 9 Months . Enterprises can deploy a cloud call center within a few weeks , And add other functions or update the system in a few minutes .