The research found that the cross-border e-commerce customer service system has these five functions!

key word ： Cross border e-commerce plug-ins 、 Real time chat tools 、 Customer service system

For cross-border e-commerce enterprises that want to use cross-border e-commerce customer service system tools , When choosing cross-border e-commerce customer service system tools , It is best to choose a cross-border e-commerce customer service system tool that can be translated online and has localization function , It is better to help the customer service staff analyze the relevant data of customers .

What are the common functions of cross-border e-commerce customer service system tools ？ What are the recommended tools for cross-border e-commerce customer service system ？

Introduction to the main modules of cross-border e-commerce customer service system

1、 Support localization

Cross border e-commerce customer service system tools must have localization function to better meet the needs of cross-border e-commerce , Of course, this localization function is for locals or foreigners , It is more convenient for cross-border e-commerce customer service system tools to convert all prompts on the client into English with one click .

SaleSmartly： Support Chinese and English language pages , Random switching ,100+ Real time language translation , Support customizing more languages .

2、 The server is stable

If the cross-border e-commerce customer service system tools are lost or delayed in the consultation process , It's easy to lose the whole business . therefore , We should have high-quality servers and stability 、 Mature procedures , To ensure the stability and timely response of every message .

SaleSmartly： Smooth operation without jamming , Global mainstream technology solutions , There is no problem that thousands of stores are online at the same time .

3、 Online translation function

The cross-border e-commerce customer service system tools applicable to the cross-border e-commerce industry first need to have the function of online literal translation in Chinese and English , Although the customer service personnel of cross-border e-commerce have certain English communication skills , But in most cases , They still want to be able to input directly in their mother tongue , Then one click to send it in English .

SaleSmartly： The system has its own translation function , Text will be automatically translated when sending and receiving .

4、 Passenger seat monitoring

The customer service monitoring function is relatively simple , It mainly tracks the online status of customer service , Real time display of service quality 、 Service situation .

SaleSmartly： Support to view and export stores & Customer service data , Convenient for users to store & Monitor and manage customer service data ;

5、 Customer service operation page

The primary function of the customer service console is , A necessary tool for direct online communication with users , It is divided into three modules ：

（1） Communication information display ： The middle area is the display area of communication records between users and customer service personnel , At the same time, some data will be displayed, such as communication account 、 Buyer's nickname 、 Functions such as personal data .

（2） Quick message sending area ： Display all product information in the background of the store , And real-time synchronization of order information , Send coupons according to customer problems to retain customers .

（3） Multichannel / Shop aggregation chat ： You can filter the channel users who need to reply 、 And label for special users .

use SaleSmartly Provide real-time chat services for your online store

There are relatively few domestic cross-border e-commerce customer service system tools ,SaleSmartly Cross border e-commerce customer service system tools have English localization 、 online translation 、 Visitor data statistics function , It is currently on the market from the function 、 All features are suitable for cross-border e-commerce customer service system tools .

SaleSmartly Official registration link ：https://www.salesmartly.com/?source=CSDNX-KFXT704