Work order management system OTRs

 CentOS7.4 Installation configuration ORTS Work order system

Environmental Science

IP	System	service	database	Account / password
172.20.17.95	Centos7.4	ORTS	root/root

 

WEB Address ：172.20.17.95/otrs/index.pl user :[email protected] password :88888

 

•  otrs Build - stay vsan There are templates

 

1.1 Environmental preparation

close SELINUX   vi /etc/selinux/config  Change to SELINUX=disabled

Turn off firewall   systemctl stop firewalld.service  systemctl disable firewalld.service

1.2. Install and configure MySQL

Installing and configuring common modules yum -y install epel-release wget vim gcc make

Installation configuration MySQL   cd  /usr/local  mkdir mysql

wget http://repo.mysql.com/mysql-community-release-el7-5.noarch.rpm

rpm -ivh mysql-community-release-el7-5.noarch.rpm

yum install mysql-server mysql-devel

systemctl start mysqld.service

systemctl enable mysqld.service

Set boot up

chkconfig --levels 235 mysqld on

service mysqld start

function mysql Security scripts , Set according to the prompt mysql password 、 Forbid Root User remote login 、 Delete empty password users, etc

mysql_secure_installation  

Set up root User MySQL password

mysql -uroot

Set the password

mysql> SET PASSWORD FOR 'root'@'localhost' = PASSWORD('root');

mysql> exit

Modify the configuration file /etc/my.cnf Add the following

 max_allowed_packet=64M

 innodb_log_file_size=256M

 query_cache_size=32M

restart mysql service

systemctl restart mysqld.service

Set up a remote connection

 mysql -u root –proot

grant all on *.* to 'root'@'%' IDENTIFIED BY 'root';

FLUSH PRIVILEGES;

exit

Delete mysql Log and restart

 rm -rf /var/lib/mysql/ib_*

 service mysqld restart

 

1.3 install apache

 

#yum -y install httpd    Add boot entry

# chkconfig --levels 235 httpd on

# service httpd restart

modify httpd file

vi /etc/httpd/conf/httpd.conf

# Include conf.d/*.conf ( Add the following paragraph under this ,/+“ Search content “, Can quickly locate ) # Include /opt/otrs/scripts/apache2-httpd.include.conf # User apache ( Find this content , take apache It is amended as follows otrs)

service httpd restart

 

1.4 install OTRS China Version

 

After downloading the system package and setting up the running environment , Next, start installing otrs-china-1.0.12 System . Upload the installation package to opt Catalog

cd /opt

Unzip and rename otrs

tar -xzvf otrs-china-1.0.12.tar.gz

mv otrs-china-1.0.12new/ otrs

Check the modules required for installation

yum -y install perl cpan

cd /opt/otrs/bin/

perl /opt/otrs/bin/otrs.CheckModules.pl

yum install "perl(Archive::Tar)" -y

yum install "perl(Archive::Zip)" -y

yum install "perl(Crypt::Eksblowfish::Bcrypt)" -y

yum install "perl(Crypt::SSLeay)" -y

yum install "perl(Date::Format)"  -y

yum install "perl(Encode::HanExtra)"  -y

yum install "perl(GD)"  -y

yum install "perl(GD::Text)"  -y

yum install "perl(GD::Graph)"  -y

yum install "perl(IO::Socket::SSL)"  -y

yum install "perl(ModPerl::Util)"  -y

yum install "perl(Net::DNS)"  -y

yum install "perl(Net::LDAP)"  -y

yum install "perl(PDF::API2)"  -y

yum install "perl(Template)"  -y

yum install "perl(Template::Stash::XS)"  -y

yum install "perl(Text::CSV_XS)"  -y

yum install "perl(Time::HiRes)"  -y

yum install "perl(Time::Piece)"  -y

yum install "perl(XML::Parser)"  -y

yum install "perl(YAML::XS)"  -y

yum install "perl(DBD::Pg)"  -y

yum install "perl(Archive::Tar)"  -y

yum install "perl(DBD::mysql)"  -y

yum install "perl(JSON::XS)" -y

yum install "perl(Mail::IMAPClient)" -y

yum install "perl(XML::LibXSLT)" -y

yum install "perl(Sys::Syslog)"  -y

perl /opt/otrs/bin/otrs.CheckModules.pl

yum install "perl(Authen::NTLM)"

perl /opt/otrs/bin/otrs.CheckModules.pl

 

establish otrs user

useradd -d /opt/otrs/ -c 'OTRS user' otrs

Modify and configure the activation file

cd /opt/otrs/Kernel

cp Config.pm.dist Config.pm

Check the configuration file

perl -cw /opt/otrs/bin/cgi-bin/index.pl

perl -cw /opt/otrs/bin/cgi-bin/customer.pl

perl -cw /opt/otrs/bin/otrs.PostMaster.pl

File authorization and restart

 perl /opt/otrs/bin/otrs.SetPermissions.pl --web-group=apache

 shutdown -r now

 

 

The second part orts- The Chinese version is installed and used （vsan Clone template installation ）

 

2.1 Initialize system

 

Enter the following address in the browser ： http://172.20.17.95/otrs/installer.pl

 

Just go to the next step  

Select the database here mysql

Enter the setting password of the database here as root

 

Database setup is complete

 

Configure the description information of the work order

 

 

Mail configuration , Types include ;imap,pop3,   Enterprise mailbox server ： or imap.163.com

            mailbox ： Create a work order mailbox     password : Third party authorization code

Orts Completion of construction , You can log in to

You can change the password

su otrs

# cd /opt/otrs/bin

# ./otrs.Console.pl Admin::User::SetPassword [email protected] 123456

 

 

 

• Introduction

3.1、 Login system

Start page :

http://172.20.17.95/otrs/index.pl

user :[email protected] password :xmuTg9AIfBuMA6MU

Logo Catalog change    Change logo

cd /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/

    

 

 

3.2 Realize automatic mail acceptance , distribution

mailbox ： Work order mailbox    password ： Third party authorized login password   Server address ：

                   

3.3 Creation of work order ( See the operation manual for details )

1、 Creation of personnel , Mainly operation and maintenance personnel , R & D personnel , Customer personnel settings

2、 User grouping   User grouping , Service grouping of users

3、 Creation of work order   Create main mail work orders and service manual work orders

4、 Queue creation     Set the queue and priority of the work order

5、 Work order configuration    Mail configuration , Task management configuration , Log configuration , Configuration of database .