Yunna - work order management system and process, work order management specification

　　 For work orders , There must be a perfect fluency notification system . Work order system as a web application , Work order time . Receiving work order . Processing work orders . When the work order is approved . For different work order objects , In the case of not receiving the relevant notification information in time , There should be a variety of notification conditions , Lead to untimely disposal .

Refer to the following points for the workflow of the work order management system

　　 1. Create job ： perform . track . Statistics and other whole process support , Transform the work order management mode and system in the enterprise standard format into the business execution process of the whole work order process , Support the implementation of various work order approval systems . monitor , Realize the work order summary within the company and among various organizational departments . Approval and sharing , Improve management efficiency .

　　2. Support product maintenance ： Equipment maintenance . Problem diagnosis . Upload knowledge and experience such as rules and regulations , Create your own knowledge base , Facilitate the summary of experience inside and outside the enterprise . Personnel training , And intelligently search the work order , Match relevant equipment to assist engineers to complete maintenance tasks efficiently .

　　 3. Improve the working system ： Insist on signing in at the first time . First reply . Finish at the first time , The functions involved are not clear . Cross case work order , Do the investigation at the first time . Coordinate and deal with . Insist on urging . supervise , Highlight the reply link , Don't answer wrong questions , Ensure the quality of work order reply .
　　4. Work order oriented ： Dig deep into business defects . Regularly conduct big data analysis on the needs of Omni channel customers , Summarize the key points in time . Hot demand can be traced back to the source of customer demand , Accurately locate the internal source of the work order , Identify problems and deficiencies in the business , Force professional management to improve , Effectively improve service quality .

　　 Handle business through system process , Track the processing status and historical operation process of each work order at any time , Effectively implement the management system . requirement , Realize standardized operation . Fine management .